Atomcms-edit/app/Http/Controllers/Help/TicketReplyController.php

<?php

declare(strict_types=1);

namespace App\Http\Controllers\Help;

use App\Http\Controllers\Controller;
use App\Http\Requests\WebsiteTicketReplyFormRequest;
use App\Models\Help\WebsiteHelpCenterTicket;

class TicketReplyController extends Controller
{
    public function store(WebsiteHelpCenterTicket $ticket, WebsiteTicketReplyFormRequest $request)
    {
        if (! $ticket->isOpen()) {
            return redirect()->back()->with([
                'message' => __('You cannot reply to the ticket as it has been closed.'),
            ]);
        }

        if (! $ticket->canManageTicket()) {
            return redirect()->back()->with([
                'message' => __('You cannot reply to others tickets.'),
            ]);
        }

        $data = $request->validated();
        $ticket->replies()->create([
            'user_id' => $request->user()->id,
            'content' => $data['content'],
        ]);

        return redirect()->back()->with('success', __('The reply has been submitted!'));
    }
}