fix(admin): live online widget, ticket queue clarity, i18n+contract coverage

Co-authored-by: Cursor <[email protected]>

src/messages/en.json

@@ -1492,8 +1492,10 @@
 				"settingsSaved": "VPN settings saved successfully"
 			},
 			"tickets": {
-				"title": "Tickets",
-				"subtitle": "Support tickets from players",
+				"title": "CMS support desk",
+				"subtitle": "Internal CMS tickets (assignee, priority, staff workflow). Not the same as help-center tickets from /help.",
+				"queueHint": "This queue is the CMS support desk. Player help-center tickets live in the Help-center tickets tab.",
+				"queueOtherCta": "Open help-center tickets",
 				"noTickets": "No active tickets",
 				"searchPlaceholder": "Search subject, user, category or ID…",
 				"presetActive": "Active",
@@ -1510,7 +1512,9 @@
 			},
 			"helpTickets": {
 				"title": "Help center tickets",
-				"subtitle": "Player tickets from /help/tickets",
+				"subtitle": "Tickets players open at /help/tickets. Separate from the CMS support desk.",
+				"queueHint": "This queue is the public help center. CMS support desk tickets are in the Support desk tab.",
+				"queueOtherCta": "Open CMS support desk",
 				"noTickets": "No open help center tickets",
 				"searchPlaceholder": "Search title, user or ID…",
 				"presetOpen": "Open",
@@ -2520,7 +2524,7 @@
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
 				"tickets": "Support desk",
-				"ticketsSubtitle": "CMS tickets, help-center tickets, and reply templates",
+				"ticketsSubtitle": "Two separate queues: CMS support desk and public help-center tickets",
 				"staffAccess": "Ranks & permissions",
 				"staffAccessSubtitle": "Staff ranks and live access. Archive is compare/export only.",
 				"analytics": "Analytics",