feat(support): filter waiting tickets and staff assignments

src/app/mod/tickets/desk/page.tsx

@@ -19,7 +19,14 @@ import {
 import { StatusCard } from "@/components/admin/dashboard";
 import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
 import { requireModPermission } from "@/lib/admin/guard";
+import {
+	awaitingStaffCondition,
+	latestTicketReplyAt,
+	latestTicketReplyIsStaff,
+	ticketAssignmentCondition,
+} from "@/lib/admin/ticket-desk-query";
 import { fetchTicketQueueOpenCounts } from "@/lib/admin/ticket-queue-counts";
+import { ticketReplyAge } from "@/lib/admin/ticket-reply-age";
 import { calcPagination, parseListParams } from "@/lib/admin-helpers";
 import { db, User, WebsiteTicket, WebsiteTicketMessage } from "@/lib/db";
 import { formatDate } from "@/lib/format-date";
@@ -42,7 +49,10 @@ export default async function ModTicketsDeskPage({
 }: {
 	searchParams: Promise<Record<string, string>>;
 }) {
-	await requireModPermission([PERMS.MOD_TICKETS_VIEW, PERMS.TICKETS_VIEW]);
+	const staff = await requireModPermission([
+		PERMS.MOD_TICKETS_VIEW,
+		PERMS.TICKETS_VIEW,
+	]);
 
 	const t = await getTranslations("pages.admin.tickets");
 	const raw = await searchParams;
@@ -50,8 +60,12 @@ export default async function ModTicketsDeskPage({
 	const statusFilter = raw.filter_status || raw.status || "active";
 
 	const conditions: SQL[] = [];
+	const assignment = ticketAssignmentCondition(raw.filter_assignee, staff.id);
+	if (assignment) conditions.push(assignment);
 
-	if (statusFilter === "active") {
+	if (statusFilter === "awaiting_staff") {
+		if (awaitingStaffCondition) conditions.push(awaitingStaffCondition);
+	} else if (statusFilter === "active") {
 		conditions.push(ne(WebsiteTicket.status, "closed"));
 	} else if (statusFilter && statusFilter !== "all") {
 		conditions.push(eq(WebsiteTicket.status, statusFilter));
@@ -137,6 +151,8 @@ export default async function ModTicketsDeskPage({
 			createdAt: WebsiteTicket.createdAt,
 			creatorUsername: Creator.username,
 			assigneeUsername: Assignee.username,
+			replyAt: latestTicketReplyAt,
+			replyIsStaff: latestTicketReplyIsStaff,
 		})
 		.from(WebsiteTicket)
 		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
@@ -170,6 +186,9 @@ export default async function ModTicketsDeskPage({
 		category: ticket.category,
 		messages: msgMap.get(ticket.id) ?? 0,
 		status: ticket.status,
+		awaitingStaff:
+			ticket.status !== "closed" && Number(ticket.replyIsStaff) === 0,
+		replyAgeMinutes: ticketReplyAge(ticket.replyAt),
 		priority: ticket.priority,
 		assignee: ticket.assigneeUsername ?? "—",
 		date: formatDate(ticket.createdAt, "date"),
@@ -203,7 +222,10 @@ export default async function ModTicketsDeskPage({
 				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
 			</div>
 
-			{total === 0 && !parsed.search && statusFilter === "active" ? (
+			{total === 0 &&
+			!parsed.search &&
+			statusFilter === "active" &&
+			!raw.filter_assignee ? (
 				<div className="admin-empty">{t("noTickets")}</div>
 			) : (
 				<TicketsTable