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@@ -1,18 +1,18 @@
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'use server'
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"use server";
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import { PERMS } from '@/lib/permissions'
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import { prisma } from '@/lib/prisma'
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import { adminAction, authAction } from '@/lib/safe-action'
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import { ActionError, actionOk } from '@/lib/safe-action-shared'
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import { logAudit } from '@/lib/services/audit'
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import { notify } from '@/lib/services/webhook'
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import { PERMS } from "@/lib/permissions";
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import { prisma } from "@/lib/prisma";
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import { adminAction, authAction } from "@/lib/safe-action";
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import { ActionError, actionOk } from "@/lib/safe-action-shared";
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import { logAudit } from "@/lib/services/audit";
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import { notify } from "@/lib/services/webhook";
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import {
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assignTicketSchema,
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createTicketSchema,
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replyTicketSchema,
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updateTicketPrioritySchema,
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updateTicketStatusSchema,
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} from '@/lib/validators/ticket'
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} from "@/lib/validators/ticket";
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// ── User actions (authenticated, no admin perms needed) ──────────────
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@@ -23,7 +23,7 @@ export const createTicket = authAction({ schema: createTicketSchema }, async (ct
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category: ctx.data.category,
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creatorId: ctx.session.user.id,
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},
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})
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});
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// Create the first message
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await prisma.websiteTicketMessage.create({
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@@ -33,26 +33,26 @@ export const createTicket = authAction({ schema: createTicketSchema }, async (ct
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message: ctx.data.message,
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isStaff: 0,
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},
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})
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});
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notify({
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action: 'ticket_create',
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action: "ticket_create",
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actor: ctx.session.user.username,
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target: `#${ticket.id} - ${ticket.subject}`,
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details: `Category: ${ticket.category}`,
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})
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});
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return actionOk({ id: ticket.id })
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})
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return actionOk({ id: ticket.id });
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});
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export const userReplyTicket = authAction({ schema: replyTicketSchema }, async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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})
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});
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if (!ticket) throw new ActionError('Ticket not found')
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if (ticket.creatorId !== ctx.session.user.id) throw new ActionError('Unauthorized')
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if (ticket.status === 'closed') throw new ActionError('Ticket is closed')
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if (!ticket) throw new ActionError("Ticket not found");
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if (ticket.creatorId !== ctx.session.user.id) throw new ActionError("Unauthorized");
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if (ticket.status === "closed") throw new ActionError("Ticket is closed");
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await prisma.websiteTicketMessage.create({
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data: {
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@@ -61,38 +61,38 @@ export const userReplyTicket = authAction({ schema: replyTicketSchema }, async (
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message: ctx.data.message,
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isStaff: 0,
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},
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})
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});
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// If ticket was in "waiting" (waiting for user), move back to open
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if (ticket.status === 'waiting') {
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if (ticket.status === "waiting") {
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { status: 'open' },
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})
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data: { status: "open" },
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});
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}
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return actionOk()
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})
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return actionOk();
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});
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export const closeTicketByUser = authAction(
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{ schema: replyTicketSchema.pick({ ticketId: true }) },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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})
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});
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if (!ticket) throw new ActionError('Ticket not found')
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if (ticket.creatorId !== ctx.session.user.id) throw new ActionError('Unauthorized')
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if (ticket.status === 'closed') throw new ActionError('Ticket is already closed')
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if (!ticket) throw new ActionError("Ticket not found");
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if (ticket.creatorId !== ctx.session.user.id) throw new ActionError("Unauthorized");
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if (ticket.status === "closed") throw new ActionError("Ticket is already closed");
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { status: 'closed', closedAt: new Date() },
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})
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data: { status: "closed", closedAt: new Date() },
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});
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return actionOk()
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return actionOk();
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},
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)
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);
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// ── Admin actions ────────────────────────────────────────────────────
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@@ -101,9 +101,9 @@ export const adminReplyTicket = adminAction(
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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})
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});
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if (!ticket) throw new ActionError('Ticket not found')
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if (!ticket) throw new ActionError("Ticket not found");
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await prisma.websiteTicketMessage.create({
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data: {
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@@ -112,118 +112,118 @@ export const adminReplyTicket = adminAction(
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message: ctx.data.message,
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isStaff: 1,
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},
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})
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});
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// Auto-assign if not assigned yet
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const updates: Record<string, unknown> = { status: 'waiting' }
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const updates: Record<string, unknown> = { status: "waiting" };
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if (!ticket.assigneeId) {
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updates.assigneeId = ctx.session.user.id
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updates.assigneeId = ctx.session.user.id;
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}
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: updates,
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})
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});
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logAudit({
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userId: ctx.session.user.id,
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action: 'ticket_reply',
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target: 'WebsiteTicket',
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action: "ticket_reply",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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})
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});
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return actionOk()
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return actionOk();
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},
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)
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);
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export const updateTicketStatus = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: updateTicketStatusSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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})
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});
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if (!ticket) throw new ActionError('Ticket not found')
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if (!ticket) throw new ActionError("Ticket not found");
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const data: Record<string, unknown> = { status: ctx.data.status }
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if (ctx.data.status === 'closed') {
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data.closedAt = new Date()
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const data: Record<string, unknown> = { status: ctx.data.status };
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if (ctx.data.status === "closed") {
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data.closedAt = new Date();
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}
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if (ctx.data.status === 'in_progress' && !ticket.assigneeId) {
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data.assigneeId = ctx.session.user.id
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if (ctx.data.status === "in_progress" && !ticket.assigneeId) {
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data.assigneeId = ctx.session.user.id;
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}
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data,
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})
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});
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logAudit({
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userId: ctx.session.user.id,
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action: 'ticket_status_change',
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target: 'WebsiteTicket',
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action: "ticket_status_change",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { status: ticket.status },
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after: { status: ctx.data.status },
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})
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});
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return actionOk()
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return actionOk();
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},
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)
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);
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export const assignTicket = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: assignTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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})
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});
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if (!ticket) throw new ActionError('Ticket not found')
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if (!ticket) throw new ActionError("Ticket not found");
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: {
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assigneeId: ctx.data.assigneeId,
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status: ctx.data.assigneeId ? 'in_progress' : 'open',
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status: ctx.data.assigneeId ? "in_progress" : "open",
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},
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})
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});
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logAudit({
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userId: ctx.session.user.id,
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action: 'ticket_assign',
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target: 'WebsiteTicket',
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action: "ticket_assign",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { assigneeId: ticket.assigneeId },
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after: { assigneeId: ctx.data.assigneeId },
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})
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});
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return actionOk()
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return actionOk();
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},
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)
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);
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export const updateTicketPriority = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: updateTicketPrioritySchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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})
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});
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if (!ticket) throw new ActionError('Ticket not found')
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if (!ticket) throw new ActionError("Ticket not found");
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { priority: ctx.data.priority },
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})
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});
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logAudit({
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userId: ctx.session.user.id,
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action: 'ticket_priority_change',
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target: 'WebsiteTicket',
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action: "ticket_priority_change",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { priority: ticket.priority },
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after: { priority: ctx.data.priority },
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})
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});
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return actionOk()
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return actionOk();
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},
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)
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);
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