feat(admin): analytics redis cache, shared ops health, ticket queue clarity

Co-authored-by: Cursor <[email protected]>

src/app/admin/help-tickets/[id]/page.tsx

@@ -1,4 +1,6 @@
 import { notFound, redirect } from "next/navigation";
+import { getTranslations } from "next-intl/server";
+import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
 import { getMinStaffRank } from "@/lib/admin/min-staff-rank";
 import { positiveBigInt } from "@/lib/api";
 import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
@@ -17,6 +19,7 @@ export default async function AdminHelpTicketDetailPage({
 		redirect("/admin");
 	}
 
+	const t = await getTranslations("pages.admin.helpTickets");
 	const { id } = await params;
 	const ticketId = positiveBigInt(id);
 	if (!ticketId) notFound();
@@ -103,24 +106,31 @@ export default async function AdminHelpTicketDetailPage({
 	const canEdit = canAccess(permissions, PERMS.TICKETS_EDIT, session.user.rank);
 
 	return (
-		<AdminHelpTicketDetail
-			ticket={{
-				id: String(ticket.id),
-				title: ticket.title,
-				open: ticket.open,
-				createdAt: (ticket.createdAt ?? new Date()).toISOString(),
-				updatedAt: (ticket.updatedAt ?? new Date()).toISOString(),
-				creator: creator
-					? {
-							id: creator.id,
-							username: creator.username,
-							rank: creator.rank,
-							mail: creator.mail ?? "",
-						}
-					: null,
-			}}
-			messages={messages}
-			canEdit={canEdit}
-		/>
+		<div className="space-y-6">
+			<TicketQueueBanner
+				hint={t("queueHint")}
+				otherHref="/admin/tickets"
+				otherLabel={t("queueOtherCta")}
+			/>
+			<AdminHelpTicketDetail
+				ticket={{
+					id: String(ticket.id),
+					title: ticket.title,
+					open: ticket.open,
+					createdAt: (ticket.createdAt ?? new Date()).toISOString(),
+					updatedAt: (ticket.updatedAt ?? new Date()).toISOString(),
+					creator: creator
+						? {
+								id: creator.id,
+								username: creator.username,
+								rank: creator.rank,
+								mail: creator.mail ?? "",
+							}
+						: null,
+				}}
+				messages={messages}
+				canEdit={canEdit}
+			/>
+		</div>
 	);
 }

src/app/admin/help-tickets/page.tsx

@@ -3,6 +3,7 @@ import { getTranslations } from "next-intl/server";
 import { StatusCard } from "@/components/admin/dashboard";
 import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
 import type { Prisma } from "@/generated/prisma/client";
+import { fetchTicketQueueOpenCounts } from "@/lib/admin/ticket-queue-counts";
 import { calcPagination, parseListParams } from "@/lib/admin-helpers";
 import { formatDate } from "@/lib/format-date";
 import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
@@ -82,7 +83,7 @@ export default async function AdminHelpTicketsPage({
 		[orderField]: parsed.order,
 	} as Prisma.WebsiteHelpCenterTicketsOrderByWithRelationInput;
 
-	const [total, openCount, closedCount] = await Promise.all([
+	const [total, openCount, closedCount, queues] = await Promise.all([
 		prisma.websiteHelpCenterTickets.count({ where }).catch(() => 0),
 		prisma.websiteHelpCenterTickets
 			.count({ where: { open: true } })
@@ -90,6 +91,7 @@ export default async function AdminHelpTicketsPage({
 		prisma.websiteHelpCenterTickets
 			.count({ where: { open: false } })
 			.catch(() => 0),
+		fetchTicketQueueOpenCounts(),
 	]);
 
 	const pagination = calcPagination(total, parsed.page, parsed.perPage);
@@ -165,6 +167,10 @@ export default async function AdminHelpTicketsPage({
 				hint={t("queueHint")}
 				otherHref="/admin/tickets"
 				otherLabel={t("queueOtherCta")}
+				countsLine={t("queueCounts", {
+					here: queues.helpOpen,
+					other: queues.cmsOpen,
+				})}
 			/>
 			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
 				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />