feat(admin): analytics redis cache, shared ops health, ticket queue clarity

Co-authored-by: Cursor <[email protected]>

src/lib/admin/ops-health.ts

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+import "server-only";
+
+import { prisma } from "@/lib/prisma";
+import { rcon } from "@/lib/services/rcon";
+
+export type OpsHealth = {
+	dbOk: boolean;
+	dbLatencyMs: number;
+	emulatorOk: boolean;
+	onlineUsers: number;
+};
+
+/**
+ * Shared DB + emulator health probe for CommandoCentrum, DevOps, and APIs.
+ * Emulator = real RCON `ping` (same semantics as CommandoCentrum /public health).
+ */
+export async function fetchOpsHealth(): Promise<OpsHealth> {
+	const [db, emulatorOk, onlineUsers] = await Promise.all([
+		(async () => {
+			try {
+				const start = Date.now();
+				await prisma.$queryRaw`SELECT 1`;
+				return { dbOk: true, dbLatencyMs: Date.now() - start };
+			} catch {
+				return { dbOk: false, dbLatencyMs: 0 };
+			}
+		})(),
+		rcon.send("ping", null).catch(() => false),
+		prisma.user.count({ where: { online: "1" } }).catch(() => 0),
+	]);
+
+	return {
+		dbOk: db.dbOk,
+		dbLatencyMs: db.dbLatencyMs,
+		emulatorOk: Boolean(emulatorOk),
+		onlineUsers,
+	};
+}

src/lib/admin/ticket-queue-counts.ts

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+import "server-only";
+
+import { prisma } from "@/lib/prisma";
+
+/** Open-queue sizes for dual ticket products (CMS desk vs help-center). */
+export async function fetchTicketQueueOpenCounts(): Promise<{
+	cmsOpen: number;
+	helpOpen: number;
+}> {
+	const [cmsOpen, helpOpen] = await Promise.all([
+		prisma.websiteTicket
+			.count({ where: { status: { not: "closed" } } })
+			.catch(() => 0),
+		prisma.websiteHelpCenterTickets
+			.count({ where: { open: true } })
+			.catch(() => 0),
+	]);
+	return { cmsOpen, helpOpen };
+}