feat(admin): analytics redis cache, shared ops health, ticket queue clarity

Co-authored-by: Cursor <[email protected]>

src/lib/admin/ticket-queue-counts.ts

@@ -0,0 +1,19 @@
+import "server-only";
+
+import { prisma } from "@/lib/prisma";
+
+/** Open-queue sizes for dual ticket products (CMS desk vs help-center). */
+export async function fetchTicketQueueOpenCounts(): Promise<{
+	cmsOpen: number;
+	helpOpen: number;
+}> {
+	const [cmsOpen, helpOpen] = await Promise.all([
+		prisma.websiteTicket
+			.count({ where: { status: { not: "closed" } } })
+			.catch(() => 0),
+		prisma.websiteHelpCenterTickets
+			.count({ where: { open: true } })
+			.catch(() => 0),
+	]);
+	return { cmsOpen, helpOpen };
+}