feat(mod): help-center tickets queue with reduced PII

Co-authored-by: Cursor <[email protected]>

src/app/admin/help-tickets/[id]/admin-help-ticket-detail.tsx

@@ -42,10 +42,15 @@ export function AdminHelpTicketDetail({
 	ticket,
 	messages: initialMessages,
 	canEdit,
+	listHref = "/admin/help-tickets",
+	hideRequesterContact = false,
 }: {
 	ticket: HelpTicketInfo;
 	messages: ThreadMessage[];
 	canEdit: boolean;
+	listHref?: string;
+	/** Hide email/IP-style contact for mod-lite surfaces. */
+	hideRequesterContact?: boolean;
 }) {
 	const t = useTranslations("pages.admin.helpTickets");
 	const [messages, setMessages] = useState(initialMessages);
@@ -92,7 +97,7 @@ export function AdminHelpTicketDetail({
 	return (
 		<div className="space-y-6">
 			<div className="flex items-start gap-4">
-				<Link href="/admin/help-tickets">
+				<Link href={listHref}>
 					<Button variant="ghost" size="icon" aria-label={t("backToList")}>
 						<ArrowLeft className="h-4 w-4" />
 					</Button>
@@ -241,7 +246,11 @@ export function AdminHelpTicketDetail({
 							</CardHeader>
 							<CardContent className="space-y-2">
 								<Link
-									href={`/admin/users/show/${ticket.creator.id}`}
+									href={
+										hideRequesterContact
+											? `/u/${encodeURIComponent(ticket.creator.username)}`
+											: `/admin/users/show/${ticket.creator.id}`
+									}
 									className="flex items-center gap-2 text-sm font-medium hover:text-primary"
 								>
 									<User className="h-3.5 w-3.5" />
@@ -250,7 +259,7 @@ export function AdminHelpTicketDetail({
 										{t("rankLabel", { rank: ticket.creator.rank })}
 									</Badge>
 								</Link>
-								{ticket.creator.mail ? (
+								{!hideRequesterContact && ticket.creator.mail ? (
 									<div className="flex items-center gap-2 text-xs text-muted-foreground">
 										<Mail className="h-3 w-3" />
 										{ticket.creator.mail}

src/app/admin/help-tickets/[id]/page.tsx

@@ -1,4 +1,5 @@
 import { notFound, redirect } from "next/navigation";
+import { getMinStaffRank } from "@/lib/admin/min-staff-rank";
 import { positiveBigInt } from "@/lib/api";
 import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
 import { prisma } from "@/lib/prisma";
@@ -6,8 +7,6 @@ import { AdminHelpTicketDetail } from "./admin-help-ticket-detail";
 
 export const dynamic = "force-dynamic";
 
-const STAFF_RANK_THRESHOLD = 4;
-
 export default async function AdminHelpTicketDetailPage({
 	params,
 }: {
@@ -70,6 +69,7 @@ export default async function AdminHelpTicketDetailPage({
 
 	const userById = new Map(users.map((u) => [u.id, u]));
 	const openerId = ticket.userId;
+	const minStaffRank = await getMinStaffRank();
 
 	const messages = [
 		{
@@ -86,7 +86,7 @@ export default async function AdminHelpTicketDetailPage({
 		...replies.map((r) => {
 			const user = userById.get(r.userId);
 			const isStaff =
-				r.userId !== openerId && (user?.rank ?? 0) >= STAFF_RANK_THRESHOLD;
+				r.userId !== openerId && (user?.rank ?? 0) >= minStaffRank;
 			return {
 				key: String(r.id),
 				userId: r.userId,

src/app/admin/help-tickets/help-tickets-table.tsx

@@ -19,8 +19,10 @@ export interface HelpTicketRow {
 
 export function HelpTicketsTable({
 	data,
+	basePath = "/admin/help-tickets",
 }: {
 	data: PaginatedResult<HelpTicketRow>;
+	basePath?: string;
 }) {
 	const t = useTranslations("pages.admin.helpTickets");
 
@@ -36,7 +38,7 @@ export function HelpTicketsTable({
 							#{row.id}
 						</span>
 						<Link
-							href={`/admin/help-tickets/${row.id}`}
+							href={`${basePath}/${row.id}`}
 							className="font-medium truncate hover:underline"
 						>
 							{row.title}