feat(mod): help-center tickets queue with reduced PII

Co-authored-by: Cursor <[email protected]>

src/actions/admin-help-tickets.ts

@@ -25,12 +25,16 @@ function revalidateHelpCenterTicketPaths(ticketId: bigint) {
 	const id = String(ticketId);
 	revalidatePath("/admin/help-tickets");
 	revalidatePath(`/admin/help-tickets/${id}`);
+	revalidatePath("/mod/help-tickets");
+	revalidatePath(`/mod/help-tickets/${id}`);
 	revalidatePath("/help/tickets");
 	revalidatePath(`/help/tickets/${id}`);
 }
 
+const HELP_TICKET_EDIT = [PERMS.TICKETS_EDIT, PERMS.MOD_TICKETS_EDIT] as const;
+
 export const replyHelpCenterTicket = adminAction(
-	{ permission: PERMS.TICKETS_EDIT, schema: replyHelpCenterTicketSchema },
+	{ permission: HELP_TICKET_EDIT, schema: replyHelpCenterTicketSchema },
 	async (ctx) => {
 		const ticketId = ctx.data.ticketId;
 		const ticket = await prisma.websiteHelpCenterTickets.findUnique({
@@ -72,7 +76,7 @@ export const replyHelpCenterTicket = adminAction(
 );
 
 export const closeHelpCenterTicket = adminAction(
-	{ permission: PERMS.TICKETS_EDIT, schema: helpCenterTicketIdSchema },
+	{ permission: HELP_TICKET_EDIT, schema: helpCenterTicketIdSchema },
 	async (ctx) => {
 		const ticketId = ctx.data.ticketId;
 		const ticket = await prisma.websiteHelpCenterTickets.findUnique({
@@ -104,7 +108,7 @@ export const closeHelpCenterTicket = adminAction(
 );
 
 export const reopenHelpCenterTicket = adminAction(
-	{ permission: PERMS.TICKETS_EDIT, schema: helpCenterTicketIdSchema },
+	{ permission: HELP_TICKET_EDIT, schema: helpCenterTicketIdSchema },
 	async (ctx) => {
 		const ticketId = ctx.data.ticketId;
 		const ticket = await prisma.websiteHelpCenterTickets.findUnique({

src/app/admin/help-tickets/[id]/admin-help-ticket-detail.tsx

@@ -42,10 +42,15 @@ export function AdminHelpTicketDetail({
 	ticket,
 	messages: initialMessages,
 	canEdit,
+	listHref = "/admin/help-tickets",
+	hideRequesterContact = false,
 }: {
 	ticket: HelpTicketInfo;
 	messages: ThreadMessage[];
 	canEdit: boolean;
+	listHref?: string;
+	/** Hide email/IP-style contact for mod-lite surfaces. */
+	hideRequesterContact?: boolean;
 }) {
 	const t = useTranslations("pages.admin.helpTickets");
 	const [messages, setMessages] = useState(initialMessages);
@@ -92,7 +97,7 @@ export function AdminHelpTicketDetail({
 	return (
 		<div className="space-y-6">
 			<div className="flex items-start gap-4">
-				<Link href="/admin/help-tickets">
+				<Link href={listHref}>
 					<Button variant="ghost" size="icon" aria-label={t("backToList")}>
 						<ArrowLeft className="h-4 w-4" />
 					</Button>
@@ -241,7 +246,11 @@ export function AdminHelpTicketDetail({
 							</CardHeader>
 							<CardContent className="space-y-2">
 								<Link
-									href={`/admin/users/show/${ticket.creator.id}`}
+									href={
+										hideRequesterContact
+											? `/u/${encodeURIComponent(ticket.creator.username)}`
+											: `/admin/users/show/${ticket.creator.id}`
+									}
 									className="flex items-center gap-2 text-sm font-medium hover:text-primary"
 								>
 									<User className="h-3.5 w-3.5" />
@@ -250,7 +259,7 @@ export function AdminHelpTicketDetail({
 										{t("rankLabel", { rank: ticket.creator.rank })}
 									</Badge>
 								</Link>
-								{ticket.creator.mail ? (
+								{!hideRequesterContact && ticket.creator.mail ? (
 									<div className="flex items-center gap-2 text-xs text-muted-foreground">
 										<Mail className="h-3 w-3" />
 										{ticket.creator.mail}

src/app/admin/help-tickets/[id]/page.tsx

@@ -1,4 +1,5 @@
 import { notFound, redirect } from "next/navigation";
+import { getMinStaffRank } from "@/lib/admin/min-staff-rank";
 import { positiveBigInt } from "@/lib/api";
 import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
 import { prisma } from "@/lib/prisma";
@@ -6,8 +7,6 @@ import { AdminHelpTicketDetail } from "./admin-help-ticket-detail";
 
 export const dynamic = "force-dynamic";
 
-const STAFF_RANK_THRESHOLD = 4;
-
 export default async function AdminHelpTicketDetailPage({
 	params,
 }: {
@@ -70,6 +69,7 @@ export default async function AdminHelpTicketDetailPage({
 
 	const userById = new Map(users.map((u) => [u.id, u]));
 	const openerId = ticket.userId;
+	const minStaffRank = await getMinStaffRank();
 
 	const messages = [
 		{
@@ -86,7 +86,7 @@ export default async function AdminHelpTicketDetailPage({
 		...replies.map((r) => {
 			const user = userById.get(r.userId);
 			const isStaff =
-				r.userId !== openerId && (user?.rank ?? 0) >= STAFF_RANK_THRESHOLD;
+				r.userId !== openerId && (user?.rank ?? 0) >= minStaffRank;
 			return {
 				key: String(r.id),
 				userId: r.userId,

src/app/admin/help-tickets/help-tickets-table.tsx

@@ -19,8 +19,10 @@ export interface HelpTicketRow {
 
 export function HelpTicketsTable({
 	data,
+	basePath = "/admin/help-tickets",
 }: {
 	data: PaginatedResult<HelpTicketRow>;
+	basePath?: string;
 }) {
 	const t = useTranslations("pages.admin.helpTickets");
 
@@ -36,7 +38,7 @@ export function HelpTicketsTable({
 							#{row.id}
 						</span>
 						<Link
-							href={`/admin/help-tickets/${row.id}`}
+							href={`${basePath}/${row.id}`}
 							className="font-medium truncate hover:underline"
 						>
 							{row.title}

src/app/mod/help-tickets/[id]/page.tsx

@@ -0,0 +1,129 @@
+import { notFound } from "next/navigation";
+import { AdminHelpTicketDetail } from "@/app/admin/help-tickets/[id]/admin-help-ticket-detail";
+import { requireModPermission } from "@/lib/admin/guard";
+import { getMinStaffRank } from "@/lib/admin/min-staff-rank";
+import { positiveBigInt } from "@/lib/api";
+import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
+import { prisma } from "@/lib/prisma";
+
+export const dynamic = "force-dynamic";
+
+export default async function ModHelpTicketDetailPage({
+	params,
+}: {
+	params: Promise<{ id: string }>;
+}) {
+	await requireModPermission([PERMS.MOD_TICKETS_VIEW, PERMS.TICKETS_VIEW]);
+
+	const { session, permissions } = await getAdminContext();
+	const { id } = await params;
+	const ticketId = positiveBigInt(id);
+	if (!ticketId) notFound();
+
+	const ticket = await prisma.websiteHelpCenterTickets.findUnique({
+		where: { id: ticketId },
+		select: {
+			id: true,
+			userId: true,
+			title: true,
+			content: true,
+			open: true,
+			createdAt: true,
+			updatedAt: true,
+		},
+	});
+
+	if (!ticket) notFound();
+
+	const replies = await prisma.websiteHelpCenterTicketReplies.findMany({
+		where: { ticketId: ticket.id },
+		orderBy: { id: "asc" },
+		select: {
+			id: true,
+			userId: true,
+			content: true,
+			createdAt: true,
+		},
+	});
+
+	const authorIds = [
+		...new Set([
+			...(ticket.userId != null ? [ticket.userId] : []),
+			...replies.map((r) => r.userId),
+		]),
+	];
+
+	const users =
+		authorIds.length > 0
+			? await prisma.user.findMany({
+					where: { id: { in: authorIds } },
+					select: {
+						id: true,
+						username: true,
+						rank: true,
+						mail: true,
+					},
+				})
+			: [];
+
+	const userById = new Map(users.map((u) => [u.id, u]));
+	const openerId = ticket.userId;
+	const minStaffRank = await getMinStaffRank();
+
+	const messages = [
+		{
+			key: "opening",
+			userId: openerId ?? 0,
+			username:
+				openerId != null
+					? (userById.get(openerId)?.username ?? `#${openerId}`)
+					: "—",
+			isStaff: false,
+			content: ticket.content,
+			createdAt: (ticket.createdAt ?? new Date()).toISOString(),
+		},
+		...replies.map((r) => {
+			const user = userById.get(r.userId);
+			const isStaff =
+				r.userId !== openerId && (user?.rank ?? 0) >= minStaffRank;
+			return {
+				key: String(r.id),
+				userId: r.userId,
+				username: user?.username ?? `#${r.userId}`,
+				isStaff,
+				content: r.content,
+				createdAt: (r.createdAt ?? new Date()).toISOString(),
+			};
+		}),
+	];
+
+	const creator = openerId != null ? userById.get(openerId) : undefined;
+
+	const canEdit =
+		canAccess(permissions, PERMS.MOD_TICKETS_EDIT, session.user.rank) ||
+		canAccess(permissions, PERMS.TICKETS_EDIT, session.user.rank);
+
+	return (
+		<AdminHelpTicketDetail
+			ticket={{
+				id: String(ticket.id),
+				title: ticket.title,
+				open: ticket.open,
+				createdAt: (ticket.createdAt ?? new Date()).toISOString(),
+				updatedAt: (ticket.updatedAt ?? new Date()).toISOString(),
+				creator: creator
+					? {
+							id: creator.id,
+							username: creator.username,
+							rank: creator.rank,
+							mail: creator.mail ?? "",
+						}
+					: null,
+			}}
+			messages={messages}
+			canEdit={canEdit}
+			listHref="/mod/help-tickets"
+			hideRequesterContact
+		/>
+	);
+}

src/app/mod/help-tickets/page.tsx

@@ -0,0 +1,184 @@
+import { getTranslations } from "next-intl/server";
+import {
+	type HelpTicketRow,
+	HelpTicketsTable,
+} from "@/app/admin/help-tickets/help-tickets-table";
+import { StatusCard } from "@/components/admin/dashboard";
+import type { Prisma } from "@/generated/prisma/client";
+import { requireModPermission } from "@/lib/admin/guard";
+import { calcPagination, parseListParams } from "@/lib/admin-helpers";
+import { formatDate } from "@/lib/format-date";
+import { PERMS } from "@/lib/permissions";
+import { prisma } from "@/lib/prisma";
+
+export const dynamic = "force-dynamic";
+
+export default async function ModHelpTicketsPage({
+	searchParams,
+}: {
+	searchParams: Promise<Record<string, string>>;
+}) {
+	await requireModPermission([PERMS.MOD_TICKETS_VIEW, PERMS.TICKETS_VIEW]);
+
+	const t = await getTranslations("pages.admin.helpTickets");
+	const raw = await searchParams;
+	const parsed = parseListParams(new URLSearchParams(raw));
+	const statusFilter = raw.filter_status || "open";
+
+	const conditions: Prisma.WebsiteHelpCenterTicketsWhereInput[] = [];
+
+	if (statusFilter === "open") {
+		conditions.push({ open: true });
+	} else if (statusFilter === "closed") {
+		conditions.push({ open: false });
+	}
+
+	if (parsed.search.trim()) {
+		const q = parsed.search.trim();
+		const asId = /^\d+$/.test(q) ? BigInt(q) : null;
+		const matchingUsers = await prisma.user
+			.findMany({
+				where: { username: { contains: q } },
+				select: { id: true },
+				take: 50,
+			})
+			.catch(() => []);
+
+		conditions.push({
+			OR: [
+				{ title: { contains: q } },
+				{ content: { contains: q } },
+				...(matchingUsers.length > 0
+					? [{ userId: { in: matchingUsers.map((u) => u.id) } }]
+					: []),
+				...(asId !== null ? [{ id: asId }] : []),
+			],
+		});
+	}
+
+	const where: Prisma.WebsiteHelpCenterTicketsWhereInput =
+		conditions.length === 0
+			? {}
+			: conditions.length === 1
+				? conditions[0]
+				: { AND: conditions };
+
+	const SORT_MAP: Record<
+		string,
+		Prisma.WebsiteHelpCenterTicketsOrderByWithRelationInput
+	> = {
+		title: { title: "asc" },
+		open: { open: "desc" },
+		user: { userId: "asc" },
+		date: { createdAt: "desc" },
+		updated: { updatedAt: "desc" },
+		id: { id: "desc" },
+	};
+
+	const baseOrder = SORT_MAP[parsed.sort ?? "updated"] ?? { updatedAt: "desc" };
+	const orderField = Object.keys(baseOrder)[0] as keyof typeof baseOrder;
+	const orderBy = {
+		[orderField]: parsed.order,
+	} as Prisma.WebsiteHelpCenterTicketsOrderByWithRelationInput;
+
+	const [total, openCount, closedCount] = await Promise.all([
+		prisma.websiteHelpCenterTickets.count({ where }).catch(() => 0),
+		prisma.websiteHelpCenterTickets
+			.count({ where: { open: true } })
+			.catch(() => 0),
+		prisma.websiteHelpCenterTickets
+			.count({ where: { open: false } })
+			.catch(() => 0),
+	]);
+
+	const pagination = calcPagination(total, parsed.page, parsed.perPage);
+
+	const tickets = await prisma.websiteHelpCenterTickets
+		.findMany({
+			where,
+			orderBy,
+			skip: pagination.offset,
+			take: pagination.perPage,
+			select: {
+				id: true,
+				userId: true,
+				title: true,
+				open: true,
+				createdAt: true,
+				updatedAt: true,
+			},
+		})
+		.catch(() => []);
+
+	const ticketIds = tickets.map((ticket) => ticket.id);
+	const userIds = [
+		...new Set(
+			tickets
+				.map((ticket) => ticket.userId)
+				.filter((id): id is number => id != null),
+		),
+	];
+
+	const [replyGroups, users] = await Promise.all([
+		ticketIds.length > 0
+			? prisma.websiteHelpCenterTicketReplies
+					.groupBy({
+						by: ["ticketId"],
+						where: { ticketId: { in: ticketIds } },
+						_count: true,
+					})
+					.catch(() => [])
+			: Promise.resolve([]),
+		userIds.length > 0
+			? prisma.user
+					.findMany({
+						where: { id: { in: userIds } },
+						select: { id: true, username: true },
+					})
+					.catch(() => [])
+			: Promise.resolve([]),
+	]);
+
+	const replyCountByTicket = new Map(
+		replyGroups.map((g) => [String(g.ticketId), g._count]),
+	);
+	const usernameById = new Map(users.map((u) => [u.id, u.username]));
+
+	const rows: HelpTicketRow[] = tickets.map((ticket) => ({
+		id: String(ticket.id),
+		title: ticket.title,
+		user:
+			ticket.userId != null
+				? (usernameById.get(ticket.userId) ?? `#${ticket.userId}`)
+				: "—",
+		userId: ticket.userId,
+		replies: replyCountByTicket.get(String(ticket.id)) ?? 0,
+		open: ticket.open,
+		date: formatDate(ticket.createdAt, "date"),
+		updated: formatDate(ticket.updatedAt, "date"),
+	}));
+
+	return (
+		<div className="space-y-6">
+			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
+				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
+				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
+			</div>
+
+			{total === 0 && !parsed.search && statusFilter === "open" ? (
+				<div className="admin-empty">{t("noTickets")}</div>
+			) : (
+				<HelpTicketsTable
+					basePath="/mod/help-tickets"
+					data={{
+						rows,
+						total,
+						page: pagination.page,
+						perPage: pagination.perPage,
+						lastPage: pagination.lastPage,
+					}}
+				/>
+			)}
+		</div>
+	);
+}

src/app/mod/layout.tsx

@@ -1,4 +1,13 @@
-import { Ban, Gavel, LogOut, Radio, Shield, Ticket, Users } from "lucide-react";
+import {
+	Ban,
+	Gavel,
+	LifeBuoy,
+	LogOut,
+	Radio,
+	Shield,
+	Ticket,
+	Users,
+} from "lucide-react";
 import Link from "next/link";
 import { redirect } from "next/navigation";
 import { getTranslations } from "next-intl/server";
@@ -59,6 +68,12 @@ export default async function ModLayout({ children }: { children: ReactNode }) {
 			icon: Ticket,
 			show: showTickets,
 		},
+		{
+			href: "/mod/help-tickets",
+			label: t("nav.helpTickets"),
+			icon: LifeBuoy,
+			show: showTickets,
+		},
 		{
 			href: "/mod/actions",
 			label: t("nav.actions"),

src/app/mod/page.tsx

@@ -1,4 +1,12 @@
-import { Ban, Gavel, Radio, Shield, Ticket, Users } from "lucide-react";
+import {
+	Ban,
+	Gavel,
+	LifeBuoy,
+	Radio,
+	Shield,
+	Ticket,
+	Users,
+} from "lucide-react";
 import Link from "next/link";
 import { getTranslations } from "next-intl/server";
 import { StatsCard } from "@/components/admin/stats-card";
@@ -30,24 +38,30 @@ export default async function ModDashboardPage() {
 		canAccess(permissions, PERMS.MOD_TEAM_VIEW, rank) ||
 		canAccess(permissions, PERMS.MODERATION_VIEW, rank);
 
-	const [openCfh, todayBans, modsOnline, openTickets] = await Promise.all([
+	const [openCfh, todayBans, modsOnline, openTickets, openHelpTickets] =
-		showCfh
+		await Promise.all([
-			? prisma.supportTickets.count({ where: { state: 0 } }).catch(() => 0)
+			showCfh
-			: Promise.resolve(0),
+				? prisma.supportTickets.count({ where: { state: 0 } }).catch(() => 0)
-		showBans
+				: Promise.resolve(0),
-			? prisma.ban
+			showBans
-					.count({ where: { timestamp: { gte: todayStart } } })
+				? prisma.ban
-					.catch(() => 0)
+						.count({ where: { timestamp: { gte: todayStart } } })
-			: Promise.resolve(0),
+						.catch(() => 0)
-		prisma.user
+				: Promise.resolve(0),
-			.count({ where: { online: "1", rank: { gte: minStaffRank } } })
+			prisma.user
-			.catch(() => 0),
+				.count({ where: { online: "1", rank: { gte: minStaffRank } } })
-		showTickets
+				.catch(() => 0),
-			? prisma.websiteTicket
+			showTickets
-					.count({ where: { status: { not: "closed" } } })
+				? prisma.websiteTicket
-					.catch(() => 0)
+						.count({ where: { status: { not: "closed" } } })
-			: Promise.resolve(0),
+						.catch(() => 0)
-	]);
+				: Promise.resolve(0),
+			showTickets
+				? prisma.websiteHelpCenterTickets
+						.count({ where: { open: true } })
+						.catch(() => 0)
+				: Promise.resolve(0),
+		]);
 
 	return (
 		<div className="space-y-6">
@@ -75,6 +89,14 @@ export default async function ModDashboardPage() {
 						href="/mod/tickets"
 					/>
 				) : null}
+				{showTickets ? (
+					<StatsCard
+						title={t("stats.openHelpTickets")}
+						value={openHelpTickets}
+						icon={<LifeBuoy className="h-4 w-4" />}
+						href="/mod/help-tickets"
+					/>
+				) : null}
 				{showBans ? (
 					<StatsCard
 						title={t("stats.bansToday")}
@@ -120,14 +142,24 @@ export default async function ModDashboardPage() {
 						</li>
 					) : null}
 					{showTickets ? (
-						<li>
+						<>
-							<Link
+							<li>
-								href="/mod/tickets"
+								<Link
-								className="text-primary hover:underline"
+									href="/mod/tickets"
-							>
+									className="text-primary hover:underline"
-								{t("nav.tickets")}
+								>
-							</Link>
+									{t("nav.tickets")}
-						</li>
+								</Link>
+							</li>
+							<li>
+								<Link
+									href="/mod/help-tickets"
+									className="text-primary hover:underline"
+								>
+									{t("nav.helpTickets")}
+								</Link>
+							</li>
+						</>
 					) : null}
 					{showActions ? (
 						<li>

src/lib/admin-operations-contract.test.ts

@@ -49,6 +49,7 @@ const MOD_ROUTES: Array<[string, string]> = [
 	["actions", "PERMS.MOD_ACTIONS"],
 	["bans", "PERMS.MOD_BANS_VIEW"],
 	["tickets", "PERMS.MOD_TICKETS_VIEW"],
+	["help-tickets", "PERMS.MOD_TICKETS_VIEW"],
 	["team", "PERMS.MOD_TEAM_VIEW"],
 ];
 

src/messages/bg.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/cs.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/da.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/de.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/el.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/en.json

@@ -3008,7 +3008,8 @@
 				"bans": "Bans",
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
-				"tickets": "Tickets",
+				"tickets": "CMS tickets",
+				"helpTickets": "Help-center tickets",
 				"team": "Team"
 			},
 			"stats": {
@@ -3017,7 +3018,8 @@
 				"modsOnline": "Mods online",
 				"quickActions": "Quick actions",
 				"quickActionsHint": "Kick, mute, alert",
-				"openTickets": "Open tickets",
+				"openTickets": "Open CMS tickets",
+				"openHelpTickets": "Open help tickets",
 				"team": "Mod team",
 				"teamHint": "Online staff & workload"
 			}

src/messages/es.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/fr.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/hr.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/hu.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/it.json

@@ -3015,7 +3015,8 @@
 				"bans": "Ban",
 				"fullAdmin": "Admin completo",
 				"backToSite": "Torna al sito",
-				"tickets": "Ticket",
+				"tickets": "Ticket CMS",
+				"helpTickets": "Ticket help center",
 				"team": "Team"
 			},
 			"stats": {
@@ -3024,7 +3025,8 @@
 				"modsOnline": "Mod online",
 				"quickActions": "Azioni rapide",
 				"quickActionsHint": "Kick, mute, alert",
-				"openTickets": "Ticket aperti",
+				"openTickets": "Ticket CMS aperti",
+				"openHelpTickets": "Help ticket aperti",
 				"team": "Team mod",
 				"teamHint": "Staff online e carico"
 			}

src/messages/nl.json

@@ -3013,7 +3013,8 @@
 				"bans": "Bans",
 				"fullAdmin": "Volledige admin",
 				"backToSite": "Terug naar site",
-				"tickets": "Tickets",
+				"tickets": "CMS-tickets",
+				"helpTickets": "Helpcenter-tickets",
 				"team": "Team"
 			},
 			"stats": {
@@ -3022,7 +3023,8 @@
 				"modsOnline": "Mods online",
 				"quickActions": "Snelle acties",
 				"quickActionsHint": "Kick, mute, alert",
-				"openTickets": "Open tickets",
+				"openTickets": "Open CMS-tickets",
+				"openHelpTickets": "Open help-tickets",
 				"team": "Mod team",
 				"teamHint": "Online staff & werklast"
 			}

src/messages/no.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/pl.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/pt.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/ro.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/ru.json

@@ -3005,7 +3005,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3015,7 +3016,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/sk.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/sr.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/sv.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/tr.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},

src/messages/uk.json

@@ -3007,7 +3007,8 @@
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
 				"tickets": "Tickets",
-				"team": "Team"
+				"team": "Team",
+				"helpTickets": "Help-center tickets"
 			},
 			"stats": {
 				"openCfh": "Open CFH",
@@ -3017,7 +3018,8 @@
 				"quickActionsHint": "Kick, mute, alert",
 				"openTickets": "Open tickets",
 				"team": "Mod team",
-				"teamHint": "Online staff & workload"
+				"teamHint": "Online staff & workload",
+				"openHelpTickets": "Open help tickets"
 			}
 		}
 	},