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@@ -7,223 +7,232 @@ import { ActionError, actionOk } from "@/lib/safe-action-shared";
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import { logAudit } from "@/lib/services/audit";
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import { notify } from "@/lib/services/webhook";
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import {
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assignTicketSchema,
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createTicketSchema,
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replyTicketSchema,
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updateTicketPrioritySchema,
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updateTicketStatusSchema,
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assignTicketSchema,
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createTicketSchema,
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replyTicketSchema,
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updateTicketPrioritySchema,
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updateTicketStatusSchema,
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} from "@/lib/validators/ticket";
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// ── User actions (authenticated, no admin perms needed) ──────────────
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export const createTicket = authAction({ schema: createTicketSchema }, async (ctx) => {
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const ticket = await prisma.websiteTicket.create({
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data: {
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subject: ctx.data.subject,
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category: ctx.data.category,
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creatorId: ctx.session.user.id,
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},
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});
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export const createTicket = authAction(
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{ schema: createTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.create({
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data: {
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subject: ctx.data.subject,
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category: ctx.data.category,
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creatorId: ctx.session.user.id,
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},
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});
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// Create the first message
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await prisma.websiteTicketMessage.create({
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data: {
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ticketId: ticket.id,
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userId: ctx.session.user.id,
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message: ctx.data.message,
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isStaff: 0,
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},
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});
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// Create the first message
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await prisma.websiteTicketMessage.create({
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data: {
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ticketId: ticket.id,
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userId: ctx.session.user.id,
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message: ctx.data.message,
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isStaff: 0,
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},
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});
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notify({
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action: "ticket_create",
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actor: ctx.session.user.username,
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target: `#${ticket.id} - ${ticket.subject}`,
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details: `Category: ${ticket.category}`,
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});
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notify({
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action: "ticket_create",
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actor: ctx.session.user.username,
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target: `#${ticket.id} - ${ticket.subject}`,
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details: `Category: ${ticket.category}`,
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});
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return actionOk({ id: ticket.id });
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});
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return actionOk({ id: ticket.id });
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},
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);
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export const userReplyTicket = authAction({ schema: replyTicketSchema }, async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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export const userReplyTicket = authAction(
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{ schema: replyTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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if (!ticket) throw new ActionError("Ticket not found");
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if (ticket.creatorId !== ctx.session.user.id) throw new ActionError("Unauthorized");
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if (ticket.status === "closed") throw new ActionError("Ticket is closed");
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if (!ticket) throw new ActionError("Ticket not found");
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if (ticket.creatorId !== ctx.session.user.id)
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throw new ActionError("Unauthorized");
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if (ticket.status === "closed") throw new ActionError("Ticket is closed");
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await prisma.websiteTicketMessage.create({
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data: {
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ticketId: ctx.data.ticketId,
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userId: ctx.session.user.id,
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message: ctx.data.message,
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isStaff: 0,
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},
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});
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await prisma.websiteTicketMessage.create({
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data: {
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ticketId: ctx.data.ticketId,
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userId: ctx.session.user.id,
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message: ctx.data.message,
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isStaff: 0,
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},
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});
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// If ticket was in "waiting" (waiting for user), move back to open
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if (ticket.status === "waiting") {
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { status: "open" },
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});
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}
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// If ticket was in "waiting" (waiting for user), move back to open
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if (ticket.status === "waiting") {
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { status: "open" },
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});
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}
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return actionOk();
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});
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return actionOk();
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},
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);
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export const closeTicketByUser = authAction(
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{ schema: replyTicketSchema.pick({ ticketId: true }) },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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{ schema: replyTicketSchema.pick({ ticketId: true }) },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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if (!ticket) throw new ActionError("Ticket not found");
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if (ticket.creatorId !== ctx.session.user.id) throw new ActionError("Unauthorized");
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if (ticket.status === "closed") throw new ActionError("Ticket is already closed");
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if (!ticket) throw new ActionError("Ticket not found");
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if (ticket.creatorId !== ctx.session.user.id)
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throw new ActionError("Unauthorized");
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if (ticket.status === "closed")
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throw new ActionError("Ticket is already closed");
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { status: "closed", closedAt: new Date() },
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});
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { status: "closed", closedAt: new Date() },
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});
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return actionOk();
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},
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return actionOk();
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},
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);
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// ── Admin actions ────────────────────────────────────────────────────
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export const adminReplyTicket = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: replyTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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{ permission: PERMS.TICKETS_EDIT, schema: replyTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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if (!ticket) throw new ActionError("Ticket not found");
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if (!ticket) throw new ActionError("Ticket not found");
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await prisma.websiteTicketMessage.create({
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data: {
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ticketId: ctx.data.ticketId,
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userId: ctx.session.user.id,
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message: ctx.data.message,
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isStaff: 1,
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},
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});
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await prisma.websiteTicketMessage.create({
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data: {
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ticketId: ctx.data.ticketId,
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userId: ctx.session.user.id,
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message: ctx.data.message,
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isStaff: 1,
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},
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});
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// Auto-assign if not assigned yet
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const updates: Record<string, unknown> = { status: "waiting" };
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if (!ticket.assigneeId) {
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updates.assigneeId = ctx.session.user.id;
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}
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// Auto-assign if not assigned yet
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const updates: Record<string, unknown> = { status: "waiting" };
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if (!ticket.assigneeId) {
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updates.assigneeId = ctx.session.user.id;
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}
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: updates,
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});
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: updates,
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_reply",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_reply",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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});
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return actionOk();
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},
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return actionOk();
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},
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);
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export const updateTicketStatus = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: updateTicketStatusSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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{ permission: PERMS.TICKETS_EDIT, schema: updateTicketStatusSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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if (!ticket) throw new ActionError("Ticket not found");
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if (!ticket) throw new ActionError("Ticket not found");
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const data: Record<string, unknown> = { status: ctx.data.status };
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if (ctx.data.status === "closed") {
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data.closedAt = new Date();
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}
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if (ctx.data.status === "in_progress" && !ticket.assigneeId) {
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data.assigneeId = ctx.session.user.id;
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}
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const data: Record<string, unknown> = { status: ctx.data.status };
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if (ctx.data.status === "closed") {
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data.closedAt = new Date();
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}
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if (ctx.data.status === "in_progress" && !ticket.assigneeId) {
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data.assigneeId = ctx.session.user.id;
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}
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data,
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});
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data,
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_status_change",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { status: ticket.status },
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after: { status: ctx.data.status },
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_status_change",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { status: ticket.status },
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after: { status: ctx.data.status },
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});
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return actionOk();
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},
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return actionOk();
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},
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);
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export const assignTicket = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: assignTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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{ permission: PERMS.TICKETS_EDIT, schema: assignTicketSchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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if (!ticket) throw new ActionError("Ticket not found");
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if (!ticket) throw new ActionError("Ticket not found");
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: {
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assigneeId: ctx.data.assigneeId,
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status: ctx.data.assigneeId ? "in_progress" : "open",
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},
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});
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: {
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assigneeId: ctx.data.assigneeId,
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status: ctx.data.assigneeId ? "in_progress" : "open",
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},
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_assign",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { assigneeId: ticket.assigneeId },
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after: { assigneeId: ctx.data.assigneeId },
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_assign",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { assigneeId: ticket.assigneeId },
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after: { assigneeId: ctx.data.assigneeId },
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});
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return actionOk();
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},
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return actionOk();
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},
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);
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export const updateTicketPriority = adminAction(
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{ permission: PERMS.TICKETS_EDIT, schema: updateTicketPrioritySchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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{ permission: PERMS.TICKETS_EDIT, schema: updateTicketPrioritySchema },
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async (ctx) => {
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const ticket = await prisma.websiteTicket.findUnique({
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where: { id: ctx.data.ticketId },
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});
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if (!ticket) throw new ActionError("Ticket not found");
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if (!ticket) throw new ActionError("Ticket not found");
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { priority: ctx.data.priority },
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});
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await prisma.websiteTicket.update({
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where: { id: ctx.data.ticketId },
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data: { priority: ctx.data.priority },
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_priority_change",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { priority: ticket.priority },
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after: { priority: ctx.data.priority },
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});
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logAudit({
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userId: ctx.session.user.id,
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action: "ticket_priority_change",
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target: "WebsiteTicket",
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targetId: ctx.data.ticketId,
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before: { priority: ticket.priority },
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after: { priority: ctx.data.priority },
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});
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return actionOk();
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},
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return actionOk();
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},
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);
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