import { z } from "zod";

export const TICKET_CATEGORIES = ["general", "account", "technical", "report", "billing", "other"] as const;
export const TICKET_PRIORITIES = ["low", "normal", "high", "urgent"] as const;
export const TICKET_STATUSES = ["open", "in_progress", "waiting", "closed"] as const;

export const createTicketSchema = z.object({
  subject: z.string().min(5, "Subject must be at least 5 characters").max(255),
  message: z.string().min(10, "Message must be at least 10 characters").max(5000),
  category: z.enum(TICKET_CATEGORIES),
});

export const replyTicketSchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  message: z.string().min(1, "Message is required").max(5000),
});

export const updateTicketStatusSchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  status: z.enum(TICKET_STATUSES),
});

export const assignTicketSchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  assigneeId: z.coerce.number().int().positive().nullable(),
});

export const updateTicketPrioritySchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  priority: z.enum(TICKET_PRIORITIES),
});

export type CreateTicketInput = z.infer<typeof createTicketSchema>;
export type ReplyTicketInput = z.infer<typeof replyTicketSchema>;
export type UpdateTicketStatusInput = z.infer<typeof updateTicketStatusSchema>;
export type AssignTicketInput = z.infer<typeof assignTicketSchema>;
export type UpdateTicketPriorityInput = z.infer<typeof updateTicketPrioritySchema>;