EpicNext-Cms/src/app/admin/tickets/page.tsx

import { redirect } from "next/navigation";
import { getTranslations } from "next-intl/server";
import { StatusCard } from "@/components/admin/dashboard";
import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
import type { Prisma } from "@/generated/prisma/client";
import { calcPagination, parseListParams } from "@/lib/admin-helpers";
import { formatDate } from "@/lib/format-date";
import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
import { prisma } from "@/lib/prisma";
import { type TicketRow, TicketsTable } from "./tickets-table";

export const dynamic = "force-dynamic";

export default async function AdminTicketsPage({
	searchParams,
}: {
	searchParams: Promise<Record<string, string>>;
}) {
	const { session, permissions } = await getAdminContext();
	if (!canAccess(permissions, PERMS.TICKETS_VIEW, session.user.rank)) {
		redirect("/admin");
	}

	const t = await getTranslations("pages.admin.tickets");
	const raw = await searchParams;
	const parsed = parseListParams(new URLSearchParams(raw));
	const statusFilter = raw.filter_status || raw.status || "active";

	const conditions: Prisma.WebsiteTicketWhereInput[] = [];

	if (statusFilter === "active") {
		conditions.push({ status: { not: "closed" } });
	} else if (statusFilter && statusFilter !== "all") {
		conditions.push({ status: statusFilter });
	}

	if (parsed.search.trim()) {
		const q = parsed.search.trim();
		const asId = Number(q);
		conditions.push({
			OR: [
				{ subject: { contains: q } },
				{ category: { contains: q } },
				{ creator: { username: { contains: q } } },
				{ assignee: { username: { contains: q } } },
				...(Number.isFinite(asId) && asId > 0 ? [{ id: asId }] : []),
			],
		});
	}

	const where: Prisma.WebsiteTicketWhereInput =
		conditions.length === 0
			? {}
			: conditions.length === 1
				? conditions[0]
				: { AND: conditions };

	const SORT_MAP: Record<string, Prisma.WebsiteTicketOrderByWithRelationInput> =
		{
			subject: { subject: "asc" },
			status: { status: "asc" },
			priority: { priority: "asc" },
			assignee: { assigneeId: "asc" },
			date: { createdAt: "desc" },
			id: { id: "desc" },
		};

	const baseOrder = SORT_MAP[parsed.sort ?? "date"] ?? { createdAt: "desc" };
	const orderField = Object.keys(baseOrder)[0] as keyof typeof baseOrder;
	const orderBy = {
		[orderField]: parsed.order,
	} as Prisma.WebsiteTicketOrderByWithRelationInput;

	const [total, openCount, inProgressCount, waitingCount, closedCount] =
		await Promise.all([
			prisma.websiteTicket.count({ where }).catch(() => 0),
			prisma.websiteTicket.count({ where: { status: "open" } }).catch(() => 0),
			prisma.websiteTicket
				.count({ where: { status: "in_progress" } })
				.catch(() => 0),
			prisma.websiteTicket
				.count({ where: { status: "waiting" } })
				.catch(() => 0),
			prisma.websiteTicket
				.count({ where: { status: "closed" } })
				.catch(() => 0),
		]);

	const pagination = calcPagination(total, parsed.page, parsed.perPage);

	const tickets = await prisma.websiteTicket
		.findMany({
			where,
			orderBy,
			skip: pagination.offset,
			take: pagination.perPage,
			include: {
				creator: { select: { id: true, username: true } },
				assignee: { select: { id: true, username: true } },
				_count: { select: { messages: true } },
			},
		})
		.catch(() => []);

	const rows: TicketRow[] = tickets.map((ticket) => ({
		id: ticket.id,
		subject: ticket.subject,
		creator: ticket.creator.username,
		creatorId: ticket.creatorId,
		category: ticket.category,
		messages: ticket._count.messages,
		status: ticket.status,
		priority: ticket.priority,
		assignee: ticket.assignee?.username ?? "—",
		date: formatDate(ticket.createdAt, "date"),
	}));

	return (
		<div className="space-y-6">
			<TicketQueueBanner
				hint={t("queueHint")}
				otherHref="/admin/help-tickets"
				otherLabel={t("queueOtherCta")}
			/>
			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
				<StatusCard
					label={t("statusInProgress")}
					value={inProgressCount}
					state={inProgressCount > 0 ? "warn" : "neutral"}
					icon="⏳"
				/>
				<StatusCard
					label={t("statusWaiting")}
					value={waitingCount}
					state={waitingCount > 0 ? "warn" : "neutral"}
					icon="🕒"
				/>
				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
			</div>

			{total === 0 && !parsed.search && statusFilter === "active" ? (
				<div className="admin-empty">{t("noTickets")}</div>
			) : (
				<TicketsTable
					data={{
						rows,
						total,
						page: pagination.page,
						perPage: pagination.perPage,
						lastPage: pagination.lastPage,
					}}
				/>
			)}
		</div>
	);
}