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Updated_Cms/app/Models/Help/WebsiteHelpCenterTicket.php

@@ -0,0 +1,57 @@
+<?php
+
+namespace App\Models\Help;
+
+use App\Models\User;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Database\Eloquent\Relations\BelongsTo;
+use Illuminate\Database\Eloquent\Relations\HasMany;
+use Illuminate\Support\Facades\Auth;
+use Stevebauman\Purify\Facades\Purify;
+
+class WebsiteHelpCenterTicket extends Model
+{
+    protected $guarded = ['id'];
+
+    public $timestamps = false;
+
+    public function user(): BelongsTo
+    {
+        return $this->belongsTo(User::class);
+    }
+
+    public function category(): BelongsTo
+    {
+        return $this->belongsTo(WebsiteHelpCenterCategory::class);
+    }
+
+    public function replies(): HasMany
+    {
+        return $this->hasMany(WebsiteHelpCenterTicketReply::class, 'ticket_id');
+    }
+
+    public function canDeleteTicket()
+    {
+        return $this->user_id === Auth::id() || hasPermission('delete_website_tickets');
+    }
+
+    public function canManageTicket()
+    {
+        return $this->user_id === Auth::id() || hasPermission('manage_website_tickets');
+    }
+
+    public function canCloseTicket()
+    {
+        return $this->user_id === Auth::id() || hasPermission('manage_website_tickets');
+    }
+
+    public function isOpen()
+    {
+        return $this->open || hasPermission('manage_website_tickets');
+    }
+
+    protected function content(): \Illuminate\Database\Eloquent\Casts\Attribute
+    {
+        return \Illuminate\Database\Eloquent\Casts\Attribute::make(get: fn($value) => Purify::clean($value));
+    }
+}