feat(mod): help-center tickets queue with reduced PII

Co-authored-by: Cursor <[email protected]>
2026-07-28 20:26:57 +02:00
1 parent 01126207dc
commit b6b8625246
@@ -0,0 +1,184 @@
+import { getTranslations } from "next-intl/server";
+import {
+	type HelpTicketRow,
+	HelpTicketsTable,
+} from "@/app/admin/help-tickets/help-tickets-table";
+import { StatusCard } from "@/components/admin/dashboard";
+import type { Prisma } from "@/generated/prisma/client";
+import { requireModPermission } from "@/lib/admin/guard";
+import { calcPagination, parseListParams } from "@/lib/admin-helpers";
+import { formatDate } from "@/lib/format-date";
+import { PERMS } from "@/lib/permissions";
+import { prisma } from "@/lib/prisma";
+
+export const dynamic = "force-dynamic";
+
+export default async function ModHelpTicketsPage({
+	searchParams,
+}: {
+	searchParams: Promise<Record<string, string>>;
+}) {
+	await requireModPermission([PERMS.MOD_TICKETS_VIEW, PERMS.TICKETS_VIEW]);
+
+	const t = await getTranslations("pages.admin.helpTickets");
+	const raw = await searchParams;
+	const parsed = parseListParams(new URLSearchParams(raw));
+	const statusFilter = raw.filter_status || "open";
+
+	const conditions: Prisma.WebsiteHelpCenterTicketsWhereInput[] = [];
+
+	if (statusFilter === "open") {
+		conditions.push({ open: true });
+	} else if (statusFilter === "closed") {
+		conditions.push({ open: false });
+	}
+
+	if (parsed.search.trim()) {
+		const q = parsed.search.trim();
+		const asId = /^\d+$/.test(q) ? BigInt(q) : null;
+		const matchingUsers = await prisma.user
+			.findMany({
+				where: { username: { contains: q } },
+				select: { id: true },
+				take: 50,
+			})
+			.catch(() => []);
+
+		conditions.push({
+			OR: [
+				{ title: { contains: q } },
+				{ content: { contains: q } },
+				...(matchingUsers.length > 0
+					? [{ userId: { in: matchingUsers.map((u) => u.id) } }]
+					: []),
+				...(asId !== null ? [{ id: asId }] : []),
+			],
+		});
+	}
+
+	const where: Prisma.WebsiteHelpCenterTicketsWhereInput =
+		conditions.length === 0
+			? {}
+			: conditions.length === 1
+				? conditions[0]
+				: { AND: conditions };
+
+	const SORT_MAP: Record<
+		string,
+		Prisma.WebsiteHelpCenterTicketsOrderByWithRelationInput
+	> = {
+		title: { title: "asc" },
+		open: { open: "desc" },
+		user: { userId: "asc" },
+		date: { createdAt: "desc" },
+		updated: { updatedAt: "desc" },
+		id: { id: "desc" },
+	};
+
+	const baseOrder = SORT_MAP[parsed.sort ?? "updated"] ?? { updatedAt: "desc" };
+	const orderField = Object.keys(baseOrder)[0] as keyof typeof baseOrder;
+	const orderBy = {
+		[orderField]: parsed.order,
+	} as Prisma.WebsiteHelpCenterTicketsOrderByWithRelationInput;
+
+	const [total, openCount, closedCount] = await Promise.all([
+		prisma.websiteHelpCenterTickets.count({ where }).catch(() => 0),
+		prisma.websiteHelpCenterTickets
+			.count({ where: { open: true } })
+			.catch(() => 0),
+		prisma.websiteHelpCenterTickets
+			.count({ where: { open: false } })
+			.catch(() => 0),
+	]);
+
+	const pagination = calcPagination(total, parsed.page, parsed.perPage);
+
+	const tickets = await prisma.websiteHelpCenterTickets
+		.findMany({
+			where,
+			orderBy,
+			skip: pagination.offset,
+			take: pagination.perPage,
+			select: {
+				id: true,
+				userId: true,
+				title: true,
+				open: true,
+				createdAt: true,
+				updatedAt: true,
+			},
+		})
+		.catch(() => []);
+
+	const ticketIds = tickets.map((ticket) => ticket.id);
+	const userIds = [
+		...new Set(
+			tickets
+				.map((ticket) => ticket.userId)
+				.filter((id): id is number => id != null),
+		),
+	];
+
+	const [replyGroups, users] = await Promise.all([
+		ticketIds.length > 0
+			? prisma.websiteHelpCenterTicketReplies
+					.groupBy({
+						by: ["ticketId"],
+						where: { ticketId: { in: ticketIds } },
+						_count: true,
+					})
+					.catch(() => [])
+			: Promise.resolve([]),
+		userIds.length > 0
+			? prisma.user
+					.findMany({
+						where: { id: { in: userIds } },
+						select: { id: true, username: true },
+					})
+					.catch(() => [])
+			: Promise.resolve([]),
+	]);
+
+	const replyCountByTicket = new Map(
+		replyGroups.map((g) => [String(g.ticketId), g._count]),
+	);
+	const usernameById = new Map(users.map((u) => [u.id, u.username]));
+
+	const rows: HelpTicketRow[] = tickets.map((ticket) => ({
+		id: String(ticket.id),
+		title: ticket.title,
+		user:
+			ticket.userId != null
+				? (usernameById.get(ticket.userId) ?? `#${ticket.userId}`)
+				: "—",
+		userId: ticket.userId,
+		replies: replyCountByTicket.get(String(ticket.id)) ?? 0,
+		open: ticket.open,
+		date: formatDate(ticket.createdAt, "date"),
+		updated: formatDate(ticket.updatedAt, "date"),
+	}));
+
+	return (
+		<div className="space-y-6">
+			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
+				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
+				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
+			</div>
+
+			{total === 0 && !parsed.search && statusFilter === "open" ? (
+				<div className="admin-empty">{t("noTickets")}</div>
+			) : (
+				<HelpTicketsTable
+					basePath="/mod/help-tickets"
+					data={{
+						rows,
+						total,
+						page: pagination.page,
+						perPage: pagination.perPage,
+						lastPage: pagination.lastPage,
+					}}
+				/>
+			)}
+		</div>
+	);
+}