import { z } from 'zod'

export const TICKET_CATEGORIES = [
  'general',
  'account',
  'technical',
  'report',
  'billing',
  'other',
] as const
export const TICKET_PRIORITIES = ['low', 'normal', 'high', 'urgent'] as const
export const TICKET_STATUSES = ['open', 'in_progress', 'waiting', 'closed'] as const

export const createTicketSchema = z.object({
  subject: z.string().min(5, 'Subject must be at least 5 characters').max(255),
  message: z.string().min(10, 'Message must be at least 10 characters').max(5000),
  category: z.enum(TICKET_CATEGORIES),
})

export const replyTicketSchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  message: z.string().min(1, 'Message is required').max(5000),
})

export const updateTicketStatusSchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  status: z.enum(TICKET_STATUSES),
})

export const assignTicketSchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  assigneeId: z.coerce.number().int().positive().nullable(),
})

export const updateTicketPrioritySchema = z.object({
  ticketId: z.coerce.number().int().positive(),
  priority: z.enum(TICKET_PRIORITIES),
})

export type CreateTicketInput = z.infer<typeof createTicketSchema>
export type ReplyTicketInput = z.infer<typeof replyTicketSchema>
export type UpdateTicketStatusInput = z.infer<typeof updateTicketStatusSchema>
export type AssignTicketInput = z.infer<typeof assignTicketSchema>
export type UpdateTicketPriorityInput = z.infer<typeof updateTicketPrioritySchema>