387 lines
13 KiB
TypeScript
387 lines
13 KiB
TypeScript
'use client'
|
|
|
|
import { ArrowLeft, Calendar, Globe, Loader2, Mail, Send, Shield, User } from 'lucide-react'
|
|
import Link from 'next/link'
|
|
import { useEffect, useRef, useState } from 'react'
|
|
import {
|
|
adminReplyTicket,
|
|
assignTicket,
|
|
updateTicketPriority,
|
|
updateTicketStatus,
|
|
} from '@/actions/tickets'
|
|
import { Badge } from '@/components/ui/badge'
|
|
import { Button } from '@/components/ui/button'
|
|
import { Card, CardContent, CardHeader, CardTitle } from '@/components/ui/card'
|
|
import {
|
|
Select,
|
|
SelectContent,
|
|
SelectItem,
|
|
SelectTrigger,
|
|
SelectValue,
|
|
} from '@/components/ui/select'
|
|
import { Textarea } from '@/components/ui/textarea'
|
|
import { useServerAction } from '@/hooks/use-server-action'
|
|
import { TICKET_PRIORITIES, TICKET_STATUSES } from '@/lib/validators/ticket'
|
|
|
|
interface TicketMessage {
|
|
id: number
|
|
message: string
|
|
isStaff: boolean
|
|
createdAt: string
|
|
user: { id: number; username: string; look: string; rank: number }
|
|
}
|
|
|
|
interface TicketInfo {
|
|
id: number
|
|
subject: string
|
|
category: string
|
|
priority: string
|
|
status: string
|
|
createdAt: string
|
|
closedAt: string | null
|
|
creator: {
|
|
id: number
|
|
username: string
|
|
look: string
|
|
rank: number
|
|
mail: string
|
|
ipRegister: string
|
|
accountCreated: number
|
|
}
|
|
assignee: { id: number; username: string } | null
|
|
}
|
|
|
|
interface StaffMember {
|
|
id: number
|
|
username: string
|
|
}
|
|
|
|
const STATUS_COLORS: Record<string, string> = {
|
|
open: 'bg-[var(--admin-info-subtle)] text-[var(--admin-info)]',
|
|
in_progress: 'bg-[var(--admin-warning-subtle)] text-[var(--admin-warning)]',
|
|
waiting: 'bg-[var(--admin-warning-subtle)] text-[var(--admin-warning)]',
|
|
closed: 'bg-muted text-muted-foreground',
|
|
}
|
|
|
|
const PRIORITY_COLORS: Record<string, string> = {
|
|
low: 'text-muted-foreground',
|
|
normal: 'text-[var(--admin-info)]',
|
|
high: 'text-[var(--admin-warning)]',
|
|
urgent: 'text-[var(--admin-error)]',
|
|
}
|
|
|
|
export function AdminTicketDetail({
|
|
ticket,
|
|
messages: initialMessages,
|
|
staffMembers,
|
|
currentUserId,
|
|
canEdit,
|
|
}: {
|
|
ticket: TicketInfo
|
|
messages: TicketMessage[]
|
|
staffMembers: StaffMember[]
|
|
currentUserId: number
|
|
canEdit: boolean
|
|
}) {
|
|
const [messages] = useState(initialMessages)
|
|
const [reply, setReply] = useState('')
|
|
const { run, isPending } = useServerAction()
|
|
const messagesEndRef = useRef<HTMLDivElement>(null)
|
|
|
|
// biome-ignore lint/correctness/useExhaustiveDependencies: explicitly chosen here, see surrounding code
|
|
useEffect(() => {
|
|
messagesEndRef.current?.scrollIntoView({ behavior: 'smooth' })
|
|
}, [messages])
|
|
|
|
function handleReply() {
|
|
if (!reply.trim() || isPending) return
|
|
run(() => adminReplyTicket({ ticketId: ticket.id, message: reply.trim() }), {
|
|
successMessage: 'Reply sent!',
|
|
onSuccess: () => setReply(''),
|
|
})
|
|
}
|
|
|
|
function handleStatusChange(status: string) {
|
|
run(
|
|
() =>
|
|
updateTicketStatus({
|
|
ticketId: ticket.id,
|
|
status: status as (typeof TICKET_STATUSES)[number],
|
|
}),
|
|
{
|
|
successMessage: `Status changed to ${status}`,
|
|
},
|
|
)
|
|
}
|
|
|
|
function handleAssign(assigneeId: string) {
|
|
const id = assigneeId === 'unassign' ? null : Number(assigneeId)
|
|
run(() => assignTicket({ ticketId: ticket.id, assigneeId: id }), {
|
|
successMessage: id ? 'Ticket assigned' : 'Ticket unassigned',
|
|
})
|
|
}
|
|
|
|
function handlePriorityChange(priority: string) {
|
|
run(
|
|
() =>
|
|
updateTicketPriority({
|
|
ticketId: ticket.id,
|
|
priority: priority as (typeof TICKET_PRIORITIES)[number],
|
|
}),
|
|
{
|
|
successMessage: `Priority changed to ${priority}`,
|
|
},
|
|
)
|
|
}
|
|
|
|
const isClosed = ticket.status === 'closed'
|
|
|
|
return (
|
|
<div className="space-y-6">
|
|
{/* Header */}
|
|
<div className="flex items-start gap-4">
|
|
<Link href="/admin/tickets">
|
|
<Button variant="ghost" size="icon">
|
|
<ArrowLeft className="h-4 w-4" />
|
|
</Button>
|
|
</Link>
|
|
<div className="flex-1">
|
|
<div className="flex items-center gap-2 mb-1">
|
|
<span className="text-sm text-muted-foreground font-mono">#{ticket.id}</span>
|
|
<Badge className={STATUS_COLORS[ticket.status]}>
|
|
{ticket.status.replace('_', ' ')}
|
|
</Badge>
|
|
<Badge variant="outline" className={`capitalize ${PRIORITY_COLORS[ticket.priority]}`}>
|
|
{ticket.priority}
|
|
</Badge>
|
|
<Badge variant="outline" className="capitalize">
|
|
{ticket.category}
|
|
</Badge>
|
|
</div>
|
|
<h1 className="text-2xl font-bold">{ticket.subject}</h1>
|
|
</div>
|
|
</div>
|
|
|
|
<div className="grid gap-6 lg:grid-cols-[1fr_300px]">
|
|
{/* Messages */}
|
|
<div className="space-y-4">
|
|
<Card className="overflow-hidden">
|
|
<div className="max-h-[600px] overflow-y-auto p-4 space-y-4">
|
|
{messages.map((msg) => (
|
|
<div key={msg.id} className="flex gap-3">
|
|
<div className="shrink-0">
|
|
<div className="w-9 h-9 rounded-full bg-accent flex items-center justify-center text-xs font-bold">
|
|
{msg.isStaff ? (
|
|
<Shield className="h-4 w-4 text-primary" />
|
|
) : (
|
|
<User className="h-4 w-4" />
|
|
)}
|
|
</div>
|
|
</div>
|
|
<div className="flex-1 min-w-0">
|
|
<div className="flex items-center gap-2 mb-1">
|
|
<span
|
|
className={`text-xs font-semibold ${msg.isStaff ? 'text-primary' : ''}`}
|
|
>
|
|
{msg.user.username}
|
|
{msg.isStaff && ' (Staff)'}
|
|
</span>
|
|
<span className="text-[10px] text-muted-foreground">
|
|
{new Date(msg.createdAt).toLocaleString()}
|
|
</span>
|
|
</div>
|
|
<div
|
|
className={`rounded-lg px-4 py-2.5 text-sm leading-relaxed ${
|
|
msg.isStaff ? 'bg-primary/10 border border-primary/20' : 'bg-muted'
|
|
}`}
|
|
>
|
|
<p className="whitespace-pre-wrap break-words">{msg.message}</p>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
))}
|
|
<div ref={messagesEndRef} />
|
|
</div>
|
|
|
|
{/* Reply */}
|
|
{canEdit && !isClosed && (
|
|
<div className="border-t p-4">
|
|
<div className="flex gap-2">
|
|
<Textarea
|
|
value={reply}
|
|
onChange={(e) => setReply(e.target.value)}
|
|
placeholder="Reply as staff..."
|
|
rows={3}
|
|
maxLength={5000}
|
|
className="resize-none"
|
|
onKeyDown={(e) => {
|
|
if (e.key === 'Enter' && (e.metaKey || e.ctrlKey)) {
|
|
e.preventDefault()
|
|
handleReply()
|
|
}
|
|
}}
|
|
/>
|
|
<Button
|
|
onClick={handleReply}
|
|
disabled={isPending || !reply.trim()}
|
|
size="icon"
|
|
className="shrink-0 h-auto"
|
|
>
|
|
{isPending ? (
|
|
<Loader2 className="h-4 w-4 animate-spin" />
|
|
) : (
|
|
<Send className="h-4 w-4" />
|
|
)}
|
|
</Button>
|
|
</div>
|
|
<p className="text-[10px] text-muted-foreground mt-1">
|
|
Ctrl+Enter to send. Your reply will be marked as staff.
|
|
</p>
|
|
</div>
|
|
)}
|
|
|
|
{isClosed && (
|
|
<div className="border-t p-4 text-center text-sm text-muted-foreground">
|
|
Ticket closed{' '}
|
|
{ticket.closedAt ? `on ${new Date(ticket.closedAt).toLocaleDateString()}` : ''}
|
|
</div>
|
|
)}
|
|
</Card>
|
|
</div>
|
|
|
|
{/* Sidebar */}
|
|
<div className="space-y-4">
|
|
{/* Actions */}
|
|
{canEdit && (
|
|
<Card>
|
|
<CardHeader className="pb-2">
|
|
<CardTitle className="text-sm">Actions</CardTitle>
|
|
</CardHeader>
|
|
<CardContent className="space-y-3">
|
|
<div>
|
|
<span className="text-xs text-muted-foreground mb-1 block">Status</span>
|
|
<Select value={ticket.status} onValueChange={handleStatusChange}>
|
|
<SelectTrigger className="h-8 text-xs">
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
{TICKET_STATUSES.map((s) => (
|
|
<SelectItem key={s} value={s} className="text-xs capitalize">
|
|
{s.replace('_', ' ')}
|
|
</SelectItem>
|
|
))}
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div>
|
|
<span className="text-xs text-muted-foreground mb-1 block">Priority</span>
|
|
<Select value={ticket.priority} onValueChange={handlePriorityChange}>
|
|
<SelectTrigger className="h-8 text-xs">
|
|
<SelectValue />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
{TICKET_PRIORITIES.map((p) => (
|
|
<SelectItem key={p} value={p} className="text-xs capitalize">
|
|
{p}
|
|
</SelectItem>
|
|
))}
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<div>
|
|
<span className="text-xs text-muted-foreground mb-1 block">Assign to</span>
|
|
<Select
|
|
value={ticket.assignee ? String(ticket.assignee.id) : 'unassign'}
|
|
onValueChange={handleAssign}
|
|
>
|
|
<SelectTrigger className="h-8 text-xs">
|
|
<SelectValue placeholder="Unassigned" />
|
|
</SelectTrigger>
|
|
<SelectContent>
|
|
<SelectItem value="unassign" className="text-xs">
|
|
Unassigned
|
|
</SelectItem>
|
|
{staffMembers.map((s) => (
|
|
<SelectItem key={s.id} value={String(s.id)} className="text-xs">
|
|
{s.username}
|
|
</SelectItem>
|
|
))}
|
|
</SelectContent>
|
|
</Select>
|
|
</div>
|
|
|
|
<Button
|
|
variant="outline"
|
|
size="sm"
|
|
className="w-full"
|
|
onClick={() => {
|
|
handleAssign(String(currentUserId))
|
|
}}
|
|
>
|
|
Assign to me
|
|
</Button>
|
|
</CardContent>
|
|
</Card>
|
|
)}
|
|
|
|
{/* User info */}
|
|
<Card>
|
|
<CardHeader className="pb-2">
|
|
<CardTitle className="text-sm">Requester</CardTitle>
|
|
</CardHeader>
|
|
<CardContent className="space-y-2">
|
|
<Link
|
|
href={`/admin/users/show/${ticket.creator.id}`}
|
|
className="flex items-center gap-2 text-sm font-medium hover:text-primary"
|
|
>
|
|
<User className="h-3.5 w-3.5" />
|
|
{ticket.creator.username}
|
|
<Badge variant="outline" className="text-[10px]">
|
|
Rank {ticket.creator.rank}
|
|
</Badge>
|
|
</Link>
|
|
<div className="flex items-center gap-2 text-xs text-muted-foreground">
|
|
<Mail className="h-3 w-3" />
|
|
{ticket.creator.mail}
|
|
</div>
|
|
<div className="flex items-center gap-2 text-xs text-muted-foreground">
|
|
<Globe className="h-3 w-3" />
|
|
{ticket.creator.ipRegister}
|
|
</div>
|
|
<div className="flex items-center gap-2 text-xs text-muted-foreground">
|
|
<Calendar className="h-3 w-3" />
|
|
Registered {new Date(ticket.creator.accountCreated * 1000).toLocaleDateString()}
|
|
</div>
|
|
</CardContent>
|
|
</Card>
|
|
|
|
{/* Ticket info */}
|
|
<Card>
|
|
<CardHeader className="pb-2">
|
|
<CardTitle className="text-sm">Details</CardTitle>
|
|
</CardHeader>
|
|
<CardContent className="space-y-2 text-xs text-muted-foreground">
|
|
<div className="flex justify-between">
|
|
<span>Created</span>
|
|
<span>{new Date(ticket.createdAt).toLocaleString()}</span>
|
|
</div>
|
|
{ticket.closedAt && (
|
|
<div className="flex justify-between">
|
|
<span>Closed</span>
|
|
<span>{new Date(ticket.closedAt).toLocaleString()}</span>
|
|
</div>
|
|
)}
|
|
<div className="flex justify-between">
|
|
<span>Messages</span>
|
|
<span>{messages.length}</span>
|
|
</div>
|
|
</CardContent>
|
|
</Card>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
)
|
|
}
|