feat(admin): unified ticket inbox over CMS and help-center queues

Merged read-model inbox at /admin/tickets and /mod/tickets with type badges and deep links; CMS-only lists moved to /desk. No DB schema merge.

Co-authored-by: Cursor <[email protected]>

src/app/admin/tickets/desk/page.tsx

@@ -0,0 +1,204 @@
+import {
+	and,
+	asc,
+	count,
+	desc,
+	eq,
+	like,
+	ne,
+	or,
+	type SQL,
+	sql,
+} from "drizzle-orm";
+import { alias } from "drizzle-orm/mysql-core";
+import { redirect } from "next/navigation";
+import { getTranslations } from "next-intl/server";
+import { StatusCard } from "@/components/admin/dashboard";
+import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
+import { fetchTicketQueueOpenCounts } from "@/lib/admin/ticket-queue-counts";
+import { calcPagination, parseListParams } from "@/lib/admin-helpers";
+import { db, User, WebsiteTicket } from "@/lib/db";
+import { formatDate } from "@/lib/format-date";
+import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
+import { type TicketRow, TicketsTable } from "../tickets-table";
+
+export default async function AdminTicketsDeskPage({
+	searchParams,
+}: {
+	searchParams: Promise<Record<string, string>>;
+}) {
+	const { session, permissions } = await getAdminContext();
+	if (!canAccess(permissions, PERMS.TICKETS_VIEW, session.user.rank)) {
+		redirect("/admin");
+	}
+
+	const t = await getTranslations("pages.admin.tickets");
+	const raw = await searchParams;
+	const parsed = parseListParams(new URLSearchParams(raw));
+	const statusFilter = raw.filter_status || raw.status || "active";
+
+	const Creator = alias(User, "ticket_creator");
+	const Assignee = alias(User, "ticket_assignee");
+
+	const conditions: SQL[] = [];
+
+	if (statusFilter === "active") {
+		conditions.push(ne(WebsiteTicket.status, "closed"));
+	} else if (statusFilter && statusFilter !== "all") {
+		conditions.push(eq(WebsiteTicket.status, statusFilter));
+	}
+
+	if (parsed.search.trim()) {
+		const q = parsed.search.trim();
+		const asId = Number(q);
+		const searchOr = [
+			like(WebsiteTicket.subject, `%${q}%`),
+			like(WebsiteTicket.category, `%${q}%`),
+			like(Creator.username, `%${q}%`),
+			like(Assignee.username, `%${q}%`),
+			...(Number.isFinite(asId) && asId > 0
+				? [eq(WebsiteTicket.id, asId)]
+				: []),
+		];
+		conditions.push(or(...searchOr)!);
+	}
+
+	const where = conditions.length > 0 ? and(...conditions) : undefined;
+
+	const orderCol =
+		parsed.sort === "subject"
+			? WebsiteTicket.subject
+			: parsed.sort === "status"
+				? WebsiteTicket.status
+				: parsed.sort === "priority"
+					? WebsiteTicket.priority
+					: parsed.sort === "assignee"
+						? WebsiteTicket.assigneeId
+						: parsed.sort === "id"
+							? WebsiteTicket.id
+							: WebsiteTicket.createdAt;
+	const orderBy = parsed.order === "asc" ? asc(orderCol) : desc(orderCol);
+
+	const [totalRows, openRows, inProgressRows, waitingRows, closedRows, queues] =
+		await Promise.all([
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
+				.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
+				.where(where)
+				.catch(() => [{ total: 0 }]),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "open"))
+				.catch(() => [{ total: 0 }]),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "in_progress"))
+				.catch(() => [{ total: 0 }]),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "waiting"))
+				.catch(() => [{ total: 0 }]),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "closed"))
+				.catch(() => [{ total: 0 }]),
+			fetchTicketQueueOpenCounts(),
+		]);
+
+	const total = Number(totalRows[0]?.total ?? 0);
+	const openCount = Number(openRows[0]?.total ?? 0);
+	const inProgressCount = Number(inProgressRows[0]?.total ?? 0);
+	const waitingCount = Number(waitingRows[0]?.total ?? 0);
+	const closedCount = Number(closedRows[0]?.total ?? 0);
+
+	const pagination = calcPagination(total, parsed.page, parsed.perPage);
+
+	const tickets = await db
+		.select({
+			id: WebsiteTicket.id,
+			subject: WebsiteTicket.subject,
+			creatorId: WebsiteTicket.creatorId,
+			category: WebsiteTicket.category,
+			status: WebsiteTicket.status,
+			priority: WebsiteTicket.priority,
+			createdAt: WebsiteTicket.createdAt,
+			creatorUsername: Creator.username,
+			assigneeUsername: Assignee.username,
+			messageCount: sql<number>`(
+				SELECT COUNT(*) FROM website_ticket_messages m
+				WHERE m.ticket_id = ${WebsiteTicket.id}
+			)`.mapWith(Number),
+		})
+		.from(WebsiteTicket)
+		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
+		.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
+		.where(where)
+		.orderBy(orderBy)
+		.limit(pagination.perPage)
+		.offset(pagination.offset)
+		.catch(() => []);
+
+	const rows: TicketRow[] = tickets.map((ticket) => ({
+		id: ticket.id,
+		subject: ticket.subject,
+		creator: ticket.creatorUsername ?? "—",
+		creatorId: ticket.creatorId,
+		category: ticket.category,
+		messages: Number(ticket.messageCount ?? 0),
+		status: ticket.status,
+		priority: ticket.priority,
+		assignee: ticket.assigneeUsername ?? "—",
+		date: formatDate(ticket.createdAt, "date"),
+	}));
+
+	return (
+		<div className="space-y-6">
+			<TicketQueueBanner
+				hint={t("queueHint")}
+				otherHref="/admin/help-tickets"
+				otherLabel={t("queueOtherCta")}
+				countsLine={t("queueCounts", {
+					here: queues.cmsOpen,
+					other: queues.helpOpen,
+				})}
+			/>
+			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
+				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
+				<StatusCard
+					label={t("statusInProgress")}
+					value={inProgressCount}
+					state={inProgressCount > 0 ? "warn" : "neutral"}
+					icon="⏳"
+				/>
+				<StatusCard
+					label={t("statusWaiting")}
+					value={waitingCount}
+					state={waitingCount > 0 ? "warn" : "neutral"}
+					icon="🕒"
+				/>
+				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
+			</div>
+
+			{total === 0 && !parsed.search && statusFilter === "active" ? (
+				<div className="admin-empty">{t("noTickets")}</div>
+			) : (
+				<TicketsTable
+					basePath="/admin/tickets"
+					data={{
+						rows,
+						total,
+						page: pagination.page,
+						perPage: pagination.perPage,
+						lastPage: pagination.lastPage,
+					}}
+				/>
+			)}
+		</div>
+	);
+}

src/app/admin/tickets/page.tsx

@@ -1,28 +1,16 @@
-import {
-	and,
-	asc,
-	count,
-	desc,
-	eq,
-	like,
-	ne,
-	or,
-	type SQL,
-	sql,
-} from "drizzle-orm";
-import { alias } from "drizzle-orm/mysql-core";
 import { redirect } from "next/navigation";
 import { getTranslations } from "next-intl/server";
 import { StatusCard } from "@/components/admin/dashboard";
-import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
+import { UnifiedTicketsTable } from "@/components/admin/unified-tickets-table";
+import {
+	fetchUnifiedTicketInbox,
+	type TicketInboxTypeFilter,
+} from "@/lib/admin/ticket-inbox";
 import { fetchTicketQueueOpenCounts } from "@/lib/admin/ticket-queue-counts";
-import { calcPagination, parseListParams } from "@/lib/admin-helpers";
-import { db, User, WebsiteTicket } from "@/lib/db";
-import { formatDate } from "@/lib/format-date";
+import { parseListParams } from "@/lib/admin-helpers";
 import { canAccess, getAdminContext, PERMS } from "@/lib/permissions";
-import { type TicketRow, TicketsTable } from "./tickets-table";
 
-export default async function AdminTicketsPage({
+export default async function AdminTicketInboxPage({
 	searchParams,
 }: {
 	searchParams: Promise<Record<string, string>>;
@@ -32,169 +20,55 @@ export default async function AdminTicketsPage({
 		redirect("/admin");
 	}
 
-	const t = await getTranslations("pages.admin.tickets");
+	const t = await getTranslations("pages.admin.ticketInbox");
 	const raw = await searchParams;
 	const parsed = parseListParams(new URLSearchParams(raw));
-	const statusFilter = raw.filter_status || raw.status || "active";
+	const typeRaw = raw.filter_type || "all";
+	const type: TicketInboxTypeFilter =
+		typeRaw === "cms" || typeRaw === "help" ? typeRaw : "all";
+	const statusFilter = raw.filter_status || "open";
+	const openOnly = statusFilter !== "all";
 
-	const Creator = alias(User, "ticket_creator");
-	const Assignee = alias(User, "ticket_assignee");
-
-	const conditions: SQL[] = [];
-
-	if (statusFilter === "active") {
-		conditions.push(ne(WebsiteTicket.status, "closed"));
-	} else if (statusFilter && statusFilter !== "all") {
-		conditions.push(eq(WebsiteTicket.status, statusFilter));
-	}
-
-	if (parsed.search.trim()) {
-		const q = parsed.search.trim();
-		const asId = Number(q);
-		const searchOr = [
-			like(WebsiteTicket.subject, `%${q}%`),
-			like(WebsiteTicket.category, `%${q}%`),
-			like(Creator.username, `%${q}%`),
-			like(Assignee.username, `%${q}%`),
-			...(Number.isFinite(asId) && asId > 0
-				? [eq(WebsiteTicket.id, asId)]
-				: []),
-		];
-		conditions.push(or(...searchOr)!);
-	}
-
-	const where = conditions.length > 0 ? and(...conditions) : undefined;
-
-	const orderCol =
-		parsed.sort === "subject"
-			? WebsiteTicket.subject
-			: parsed.sort === "status"
-				? WebsiteTicket.status
-				: parsed.sort === "priority"
-					? WebsiteTicket.priority
-					: parsed.sort === "assignee"
-						? WebsiteTicket.assigneeId
-						: parsed.sort === "id"
-							? WebsiteTicket.id
-							: WebsiteTicket.createdAt;
-	const orderBy = parsed.order === "asc" ? asc(orderCol) : desc(orderCol);
-
-	const [totalRows, openRows, inProgressRows, waitingRows, closedRows, queues] =
-		await Promise.all([
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
-				.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
-				.where(where)
-				.catch(() => [{ total: 0 }]),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "open"))
-				.catch(() => [{ total: 0 }]),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "in_progress"))
-				.catch(() => [{ total: 0 }]),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "waiting"))
-				.catch(() => [{ total: 0 }]),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "closed"))
-				.catch(() => [{ total: 0 }]),
-			fetchTicketQueueOpenCounts(),
-		]);
-
-	const total = Number(totalRows[0]?.total ?? 0);
-	const openCount = Number(openRows[0]?.total ?? 0);
-	const inProgressCount = Number(inProgressRows[0]?.total ?? 0);
-	const waitingCount = Number(waitingRows[0]?.total ?? 0);
-	const closedCount = Number(closedRows[0]?.total ?? 0);
-
-	const pagination = calcPagination(total, parsed.page, parsed.perPage);
-
-	const tickets = await db
-		.select({
-			id: WebsiteTicket.id,
-			subject: WebsiteTicket.subject,
-			creatorId: WebsiteTicket.creatorId,
-			category: WebsiteTicket.category,
-			status: WebsiteTicket.status,
-			priority: WebsiteTicket.priority,
-			createdAt: WebsiteTicket.createdAt,
-			creatorUsername: Creator.username,
-			assigneeUsername: Assignee.username,
-			messageCount: sql<number>`(
-				SELECT COUNT(*) FROM website_ticket_messages m
-				WHERE m.ticket_id = ${WebsiteTicket.id}
-			)`.mapWith(Number),
-		})
-		.from(WebsiteTicket)
-		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
-		.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
-		.where(where)
-		.orderBy(orderBy)
-		.limit(pagination.perPage)
-		.offset(pagination.offset)
-		.catch(() => []);
-
-	const rows: TicketRow[] = tickets.map((ticket) => ({
-		id: ticket.id,
-		subject: ticket.subject,
-		creator: ticket.creatorUsername ?? "—",
-		creatorId: ticket.creatorId,
-		category: ticket.category,
-		messages: Number(ticket.messageCount ?? 0),
-		status: ticket.status,
-		priority: ticket.priority,
-		assignee: ticket.assigneeUsername ?? "—",
-		date: formatDate(ticket.createdAt, "date"),
-	}));
+	const [inbox, queues] = await Promise.all([
+		fetchUnifiedTicketInbox({
+			page: parsed.page,
+			perPage: parsed.perPage,
+			search: parsed.search,
+			type,
+			openOnly,
+			base: "admin",
+		}),
+		fetchTicketQueueOpenCounts(),
+	]);
 
 	return (
 		<div className="space-y-6">
-			<TicketQueueBanner
-				hint={t("queueHint")}
-				otherHref="/admin/help-tickets"
-				otherLabel={t("queueOtherCta")}
-				countsLine={t("queueCounts", {
-					here: queues.cmsOpen,
-					other: queues.helpOpen,
-				})}
-			/>
+			<p className="m-0 text-sm text-[var(--admin-text-muted)]">{t("hint")}</p>
 			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
-				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
+				<StatusCard label={t("statCmsOpen")} value={queues.cmsOpen} icon="🎫" />
 				<StatusCard
-					label={t("statusInProgress")}
-					value={inProgressCount}
-					state={inProgressCount > 0 ? "warn" : "neutral"}
-					icon="⏳"
+					label={t("statHelpOpen")}
+					value={queues.helpOpen}
+					state={queues.helpOpen > 0 ? "warn" : "neutral"}
+					icon="🛟"
 				/>
 				<StatusCard
-					label={t("statusWaiting")}
-					value={waitingCount}
-					state={waitingCount > 0 ? "warn" : "neutral"}
-					icon="🕒"
+					label={t("statTotal")}
+					value={queues.cmsOpen + queues.helpOpen}
+					icon="📥"
 				/>
-				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
 			</div>
 
-			{total === 0 && !parsed.search && statusFilter === "active" ? (
+			{inbox.total === 0 && !parsed.search ? (
 				<div className="admin-empty">{t("noTickets")}</div>
 			) : (
-				<TicketsTable
+				<UnifiedTicketsTable
 					data={{
-						rows,
-						total,
-						page: pagination.page,
-						perPage: pagination.perPage,
-						lastPage: pagination.lastPage,
+						rows: inbox.rows,
+						total: inbox.total,
+						page: inbox.page,
+						perPage: inbox.perPage,
+						lastPage: inbox.lastPage,
 					}}
 				/>
 			)}

src/app/mod/layout.tsx

@@ -2,7 +2,6 @@ import { eq } from "drizzle-orm";
 import {
 	Ban,
 	Gavel,
-	LifeBuoy,
 	LogOut,
 	Radio,
 	Shield,
@@ -73,12 +72,6 @@ export default async function ModLayout({ children }: { children: ReactNode }) {
 			icon: Ticket,
 			show: showTickets,
 		},
-		{
-			href: "/mod/help-tickets",
-			label: t("nav.helpTickets"),
-			icon: LifeBuoy,
-			show: showTickets,
-		},
 		{
 			href: "/mod/actions",
 			label: t("nav.actions"),

src/app/mod/tickets/desk/page.tsx

@@ -0,0 +1,221 @@
+import {
+	and,
+	asc,
+	count,
+	desc,
+	eq,
+	inArray,
+	like,
+	ne,
+	or,
+	type SQL,
+} from "drizzle-orm";
+import { alias } from "drizzle-orm/mysql-core";
+import { getTranslations } from "next-intl/server";
+import {
+	type TicketRow,
+	TicketsTable,
+} from "@/app/admin/tickets/tickets-table";
+import { StatusCard } from "@/components/admin/dashboard";
+import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
+import { requireModPermission } from "@/lib/admin/guard";
+import { fetchTicketQueueOpenCounts } from "@/lib/admin/ticket-queue-counts";
+import { calcPagination, parseListParams } from "@/lib/admin-helpers";
+import { db, User, WebsiteTicket, WebsiteTicketMessage } from "@/lib/db";
+import { formatDate } from "@/lib/format-date";
+import { PERMS } from "@/lib/permissions";
+
+const Creator = alias(User, "ticket_creator");
+const Assignee = alias(User, "ticket_assignee");
+
+const SORT_COLS = {
+	subject: WebsiteTicket.subject,
+	status: WebsiteTicket.status,
+	priority: WebsiteTicket.priority,
+	assignee: WebsiteTicket.assigneeId,
+	date: WebsiteTicket.createdAt,
+	id: WebsiteTicket.id,
+} as const;
+
+export default async function ModTicketsDeskPage({
+	searchParams,
+}: {
+	searchParams: Promise<Record<string, string>>;
+}) {
+	await requireModPermission([PERMS.MOD_TICKETS_VIEW, PERMS.TICKETS_VIEW]);
+
+	const t = await getTranslations("pages.admin.tickets");
+	const raw = await searchParams;
+	const parsed = parseListParams(new URLSearchParams(raw));
+	const statusFilter = raw.filter_status || raw.status || "active";
+
+	const conditions: SQL[] = [];
+
+	if (statusFilter === "active") {
+		conditions.push(ne(WebsiteTicket.status, "closed"));
+	} else if (statusFilter && statusFilter !== "all") {
+		conditions.push(eq(WebsiteTicket.status, statusFilter));
+	}
+
+	if (parsed.search.trim()) {
+		const q = parsed.search.trim();
+		const asId = Number(q);
+		const ors: SQL[] = [
+			like(WebsiteTicket.subject, `%${q}%`),
+			like(WebsiteTicket.category, `%${q}%`),
+			like(Creator.username, `%${q}%`),
+			like(Assignee.username, `%${q}%`),
+		];
+		if (Number.isFinite(asId) && asId > 0) {
+			ors.push(eq(WebsiteTicket.id, asId));
+		}
+		conditions.push(or(...ors)!);
+	}
+
+	const where = conditions.length > 0 ? and(...conditions) : undefined;
+
+	const sortKey =
+		parsed.sort && parsed.sort in SORT_COLS
+			? (parsed.sort as keyof typeof SORT_COLS)
+			: "date";
+	const sortCol = SORT_COLS[sortKey];
+	const finalOrder =
+		parsed.sort && parsed.sort in SORT_COLS
+			? parsed.order === "asc"
+				? asc(sortCol)
+				: desc(sortCol)
+			: desc(WebsiteTicket.createdAt);
+
+	const [total, openCount, inProgressCount, waitingCount, closedCount, queues] =
+		await Promise.all([
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
+				.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
+				.where(where)
+				.then((rows) => rows[0]?.total ?? 0)
+				.catch(() => 0),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "open"))
+				.then((rows) => rows[0]?.total ?? 0)
+				.catch(() => 0),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "in_progress"))
+				.then((rows) => rows[0]?.total ?? 0)
+				.catch(() => 0),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "waiting"))
+				.then((rows) => rows[0]?.total ?? 0)
+				.catch(() => 0),
+			db
+				.select({ total: count() })
+				.from(WebsiteTicket)
+				.where(eq(WebsiteTicket.status, "closed"))
+				.then((rows) => rows[0]?.total ?? 0)
+				.catch(() => 0),
+			fetchTicketQueueOpenCounts(),
+		]);
+
+	const pagination = calcPagination(total, parsed.page, parsed.perPage);
+
+	const tickets = await db
+		.select({
+			id: WebsiteTicket.id,
+			subject: WebsiteTicket.subject,
+			category: WebsiteTicket.category,
+			status: WebsiteTicket.status,
+			priority: WebsiteTicket.priority,
+			creatorId: WebsiteTicket.creatorId,
+			createdAt: WebsiteTicket.createdAt,
+			creatorUsername: Creator.username,
+			assigneeUsername: Assignee.username,
+		})
+		.from(WebsiteTicket)
+		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
+		.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
+		.where(where)
+		.orderBy(finalOrder)
+		.offset(pagination.offset)
+		.limit(pagination.perPage)
+		.catch(() => []);
+
+	const ticketIds = tickets.map((ticket) => ticket.id);
+	const msgRows =
+		ticketIds.length > 0
+			? await db
+					.select({
+						ticketId: WebsiteTicketMessage.ticketId,
+						total: count(),
+					})
+					.from(WebsiteTicketMessage)
+					.where(inArray(WebsiteTicketMessage.ticketId, ticketIds))
+					.groupBy(WebsiteTicketMessage.ticketId)
+					.catch(() => [])
+			: [];
+	const msgMap = new Map(msgRows.map((m) => [m.ticketId, m.total]));
+
+	const rows: TicketRow[] = tickets.map((ticket) => ({
+		id: ticket.id,
+		subject: ticket.subject,
+		creator: ticket.creatorUsername ?? "—",
+		creatorId: ticket.creatorId,
+		category: ticket.category,
+		messages: msgMap.get(ticket.id) ?? 0,
+		status: ticket.status,
+		priority: ticket.priority,
+		assignee: ticket.assigneeUsername ?? "—",
+		date: formatDate(ticket.createdAt, "date"),
+	}));
+
+	return (
+		<div className="space-y-6">
+			<TicketQueueBanner
+				hint={t("queueHint")}
+				otherHref="/mod/help-tickets"
+				otherLabel={t("queueOtherCta")}
+				countsLine={t("queueCounts", {
+					here: queues.cmsOpen,
+					other: queues.helpOpen,
+				})}
+			/>
+			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
+				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
+				<StatusCard
+					label={t("statusInProgress")}
+					value={inProgressCount}
+					state={inProgressCount > 0 ? "warn" : "neutral"}
+					icon="⏳"
+				/>
+				<StatusCard
+					label={t("statusWaiting")}
+					value={waitingCount}
+					state={waitingCount > 0 ? "warn" : "neutral"}
+					icon="🕒"
+				/>
+				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
+			</div>
+
+			{total === 0 && !parsed.search && statusFilter === "active" ? (
+				<div className="admin-empty">{t("noTickets")}</div>
+			) : (
+				<TicketsTable
+					basePath="/mod/tickets"
+					data={{
+						rows,
+						total,
+						page: pagination.page,
+						perPage: pagination.perPage,
+						lastPage: pagination.lastPage,
+					}}
+				/>
+			)}
+		</div>
+	);
+}

src/app/mod/tickets/page.tsx

@@ -1,218 +1,95 @@
-import {
-	and,
-	asc,
-	count,
-	desc,
-	eq,
-	inArray,
-	like,
-	ne,
-	or,
-	type SQL,
-} from "drizzle-orm";
-import { alias } from "drizzle-orm/mysql-core";
+import Link from "next/link";
 import { getTranslations } from "next-intl/server";
-import {
-	type TicketRow,
-	TicketsTable,
-} from "@/app/admin/tickets/tickets-table";
 import { StatusCard } from "@/components/admin/dashboard";
-import { TicketQueueBanner } from "@/components/admin/ticket-queue-banner";
+import { UnifiedTicketsTable } from "@/components/admin/unified-tickets-table";
 import { requireModPermission } from "@/lib/admin/guard";
+import {
+	fetchUnifiedTicketInbox,
+	type TicketInboxTypeFilter,
+} from "@/lib/admin/ticket-inbox";
 import { fetchTicketQueueOpenCounts } from "@/lib/admin/ticket-queue-counts";
-import { calcPagination, parseListParams } from "@/lib/admin-helpers";
-import { db, User, WebsiteTicket, WebsiteTicketMessage } from "@/lib/db";
-import { formatDate } from "@/lib/format-date";
+import { parseListParams } from "@/lib/admin-helpers";
 import { PERMS } from "@/lib/permissions";
 
-const Creator = alias(User, "ticket_creator");
-const Assignee = alias(User, "ticket_assignee");
-
-const SORT_COLS = {
-	subject: WebsiteTicket.subject,
-	status: WebsiteTicket.status,
-	priority: WebsiteTicket.priority,
-	assignee: WebsiteTicket.assigneeId,
-	date: WebsiteTicket.createdAt,
-	id: WebsiteTicket.id,
-} as const;
-
-export default async function ModTicketsPage({
+export default async function ModTicketInboxPage({
 	searchParams,
 }: {
 	searchParams: Promise<Record<string, string>>;
 }) {
 	await requireModPermission([PERMS.MOD_TICKETS_VIEW, PERMS.TICKETS_VIEW]);
 
-	const t = await getTranslations("pages.admin.tickets");
+	const t = await getTranslations("pages.admin.ticketInbox");
 	const raw = await searchParams;
 	const parsed = parseListParams(new URLSearchParams(raw));
-	const statusFilter = raw.filter_status || raw.status || "active";
+	const typeRaw = raw.filter_type || "all";
+	const type: TicketInboxTypeFilter =
+		typeRaw === "cms" || typeRaw === "help" ? typeRaw : "all";
+	const statusFilter = raw.filter_status || "open";
+	const openOnly = statusFilter !== "all";
 
-	const conditions: SQL[] = [];
-
-	if (statusFilter === "active") {
-		conditions.push(ne(WebsiteTicket.status, "closed"));
-	} else if (statusFilter && statusFilter !== "all") {
-		conditions.push(eq(WebsiteTicket.status, statusFilter));
-	}
-
-	if (parsed.search.trim()) {
-		const q = parsed.search.trim();
-		const asId = Number(q);
-		const ors: SQL[] = [
-			like(WebsiteTicket.subject, `%${q}%`),
-			like(WebsiteTicket.category, `%${q}%`),
-			like(Creator.username, `%${q}%`),
-			like(Assignee.username, `%${q}%`),
-		];
-		if (Number.isFinite(asId) && asId > 0) {
-			ors.push(eq(WebsiteTicket.id, asId));
-		}
-		conditions.push(or(...ors)!);
-	}
-
-	const where = conditions.length > 0 ? and(...conditions) : undefined;
-
-	const sortKey =
-		parsed.sort && parsed.sort in SORT_COLS
-			? (parsed.sort as keyof typeof SORT_COLS)
-			: "date";
-	const sortCol = SORT_COLS[sortKey];
-	const finalOrder =
-		parsed.sort && parsed.sort in SORT_COLS
-			? parsed.order === "asc"
-				? asc(sortCol)
-				: desc(sortCol)
-			: desc(WebsiteTicket.createdAt);
-
-	const [total, openCount, inProgressCount, waitingCount, closedCount, queues] =
-		await Promise.all([
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
-				.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
-				.where(where)
-				.then((rows) => rows[0]?.total ?? 0)
-				.catch(() => 0),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "open"))
-				.then((rows) => rows[0]?.total ?? 0)
-				.catch(() => 0),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "in_progress"))
-				.then((rows) => rows[0]?.total ?? 0)
-				.catch(() => 0),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "waiting"))
-				.then((rows) => rows[0]?.total ?? 0)
-				.catch(() => 0),
-			db
-				.select({ total: count() })
-				.from(WebsiteTicket)
-				.where(eq(WebsiteTicket.status, "closed"))
-				.then((rows) => rows[0]?.total ?? 0)
-				.catch(() => 0),
-			fetchTicketQueueOpenCounts(),
-		]);
-
-	const pagination = calcPagination(total, parsed.page, parsed.perPage);
-
-	const tickets = await db
-		.select({
-			id: WebsiteTicket.id,
-			subject: WebsiteTicket.subject,
-			category: WebsiteTicket.category,
-			status: WebsiteTicket.status,
-			priority: WebsiteTicket.priority,
-			creatorId: WebsiteTicket.creatorId,
-			createdAt: WebsiteTicket.createdAt,
-			creatorUsername: Creator.username,
-			assigneeUsername: Assignee.username,
-		})
-		.from(WebsiteTicket)
-		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
-		.leftJoin(Assignee, eq(WebsiteTicket.assigneeId, Assignee.id))
-		.where(where)
-		.orderBy(finalOrder)
-		.offset(pagination.offset)
-		.limit(pagination.perPage)
-		.catch(() => []);
-
-	const ticketIds = tickets.map((ticket) => ticket.id);
-	const msgRows =
-		ticketIds.length > 0
-			? await db
-					.select({
-						ticketId: WebsiteTicketMessage.ticketId,
-						total: count(),
-					})
-					.from(WebsiteTicketMessage)
-					.where(inArray(WebsiteTicketMessage.ticketId, ticketIds))
-					.groupBy(WebsiteTicketMessage.ticketId)
-					.catch(() => [])
-			: [];
-	const msgMap = new Map(msgRows.map((m) => [m.ticketId, m.total]));
-
-	const rows: TicketRow[] = tickets.map((ticket) => ({
-		id: ticket.id,
-		subject: ticket.subject,
-		creator: ticket.creatorUsername ?? "—",
-		creatorId: ticket.creatorId,
-		category: ticket.category,
-		messages: msgMap.get(ticket.id) ?? 0,
-		status: ticket.status,
-		priority: ticket.priority,
-		assignee: ticket.assigneeUsername ?? "—",
-		date: formatDate(ticket.createdAt, "date"),
-	}));
+	const [inbox, queues] = await Promise.all([
+		fetchUnifiedTicketInbox({
+			page: parsed.page,
+			perPage: parsed.perPage,
+			search: parsed.search,
+			type,
+			openOnly,
+			base: "mod",
+		}),
+		fetchTicketQueueOpenCounts(),
+	]);
 
 	return (
 		<div className="space-y-6">
-			<TicketQueueBanner
-				hint={t("queueHint")}
-				otherHref="/mod/help-tickets"
-				otherLabel={t("queueOtherCta")}
-				countsLine={t("queueCounts", {
-					here: queues.cmsOpen,
-					other: queues.helpOpen,
-				})}
-			/>
+			<div className="flex flex-wrap items-center gap-2 text-sm">
+				<span className="font-semibold text-[var(--admin-text)]">
+					{t("modNavLabel")}
+				</span>
+				<Link
+					href="/mod/tickets"
+					className="rounded-md px-2 py-1 no-underline text-[var(--admin-accent)] hover:underline"
+				>
+					{t("modNavInbox")}
+				</Link>
+				<Link
+					href="/mod/tickets/desk"
+					className="rounded-md px-2 py-1 no-underline text-[var(--admin-text-muted)] hover:text-[var(--admin-text)]"
+				>
+					{t("modNavDesk")}
+				</Link>
+				<Link
+					href="/mod/help-tickets"
+					className="rounded-md px-2 py-1 no-underline text-[var(--admin-text-muted)] hover:text-[var(--admin-text)]"
+				>
+					{t("modNavHelp")}
+				</Link>
+			</div>
+			<p className="m-0 text-sm text-[var(--admin-text-muted)]">{t("hint")}</p>
 			<div className="grid grid-cols-[repeat(auto-fit,minmax(180px,1fr))] gap-3.5">
-				<StatusCard label={t("statusOpen")} value={openCount} icon="🎫" />
+				<StatusCard label={t("statCmsOpen")} value={queues.cmsOpen} icon="🎫" />
 				<StatusCard
-					label={t("statusInProgress")}
-					value={inProgressCount}
-					state={inProgressCount > 0 ? "warn" : "neutral"}
-					icon="⏳"
+					label={t("statHelpOpen")}
+					value={queues.helpOpen}
+					state={queues.helpOpen > 0 ? "warn" : "neutral"}
+					icon="🛟"
 				/>
 				<StatusCard
-					label={t("statusWaiting")}
-					value={waitingCount}
-					state={waitingCount > 0 ? "warn" : "neutral"}
-					icon="🕒"
+					label={t("statTotal")}
+					value={queues.cmsOpen + queues.helpOpen}
+					icon="📥"
 				/>
-				<StatusCard label={t("statusClosed")} value={closedCount} icon="✅" />
 			</div>
 
-			{total === 0 && !parsed.search && statusFilter === "active" ? (
+			{inbox.total === 0 && !parsed.search ? (
 				<div className="admin-empty">{t("noTickets")}</div>
 			) : (
-				<TicketsTable
-					basePath="/mod/tickets"
+				<UnifiedTicketsTable
 					data={{
-						rows,
-						total,
-						page: pagination.page,
-						perPage: pagination.perPage,
-						lastPage: pagination.lastPage,
+						rows: inbox.rows,
+						total: inbox.total,
+						page: inbox.page,
+						perPage: inbox.perPage,
+						lastPage: inbox.lastPage,
 					}}
 				/>
 			)}

src/components/admin/unified-tickets-table.tsx

@@ -0,0 +1,116 @@
+"use client";
+
+import Link from "next/link";
+import { useTranslations } from "next-intl";
+import { DataTable } from "@/components/admin/data-table";
+import { Badge } from "@/components/ui/badge";
+import type { TicketInboxRow } from "@/lib/admin/ticket-inbox";
+import type { DataTableColumn, PaginatedResult } from "@/types/common";
+
+export function UnifiedTicketsTable({
+	data,
+}: {
+	data: PaginatedResult<TicketInboxRow>;
+}) {
+	const t = useTranslations("pages.admin.ticketInbox");
+
+	const columns: DataTableColumn<TicketInboxRow>[] = [
+		{
+			key: "title",
+			label: t("colTicket"),
+			sortable: false,
+			render: (_value, row) => (
+				<div className="min-w-0">
+					<div className="flex items-center gap-2">
+						<Badge
+							variant={row.kind === "cms" ? "default" : "outline"}
+							className="shrink-0 text-[0.65rem]"
+						>
+							{row.kind === "cms" ? t("typeCms") : t("typeHelp")}
+						</Badge>
+						<span className="text-xs text-muted-foreground font-mono">
+							#{row.id}
+						</span>
+						<Link
+							href={row.href}
+							className="font-medium truncate hover:underline"
+						>
+							{row.title}
+						</Link>
+					</div>
+					<div className="text-xs text-muted-foreground">
+						{t("meta", { user: row.user })}
+					</div>
+				</div>
+			),
+		},
+		{
+			key: "status",
+			label: t("colStatus"),
+			sortable: false,
+			filterKey: "filter_status",
+			filterOptions: [
+				{ label: t("statusOpen"), value: "open" },
+				{ label: t("statusAll"), value: "all" },
+			],
+			render: (_value, row) => (
+				<Badge
+					variant={row.open ? "default" : "secondary"}
+					className="text-[0.7rem] capitalize"
+				>
+					{row.kind === "cms"
+						? row.status.replace("_", " ")
+						: row.open
+							? t("statusOpen")
+							: t("statusClosed")}
+				</Badge>
+			),
+		},
+		{
+			key: "kind",
+			label: t("colType"),
+			sortable: false,
+			filterKey: "filter_type",
+			filterOptions: [
+				{ label: t("typeAll"), value: "all" },
+				{ label: t("typeCms"), value: "cms" },
+				{ label: t("typeHelp"), value: "help" },
+			],
+			render: (value) => {
+				const kind = String(value);
+				return (
+					<span className="text-xs text-muted-foreground">
+						{kind === "cms" ? t("typeCms") : t("typeHelp")}
+					</span>
+				);
+			},
+		},
+		{ key: "date", label: t("colUpdated"), sortable: false },
+	];
+
+	return (
+		<DataTable
+			data={data}
+			columns={columns}
+			searchPlaceholder={t("searchPlaceholder")}
+			presets={[
+				{
+					label: t("presetOpen"),
+					params: { filter_status: "open", filter_type: "all" },
+				},
+				{
+					label: t("typeCms"),
+					params: { filter_type: "cms", filter_status: "open" },
+				},
+				{
+					label: t("typeHelp"),
+					params: { filter_type: "help", filter_status: "open" },
+				},
+				{
+					label: t("statusAll"),
+					params: { filter_status: "all", filter_type: "all" },
+				},
+			]}
+		/>
+	);
+}

src/lib/admin-nav.ts

@@ -109,9 +109,14 @@ export const ADMIN_HUBS: AdminHubDefinition[] = [
 		tabs: [
 			{
 				href: "/admin/tickets",
-				labelKey: "tickets",
+				labelKey: "ticketInbox",
 				match: ["/admin/tickets"],
 			},
+			{
+				href: "/admin/tickets/desk",
+				labelKey: "tickets",
+				match: ["/admin/tickets/desk"],
+			},
 			{
 				href: "/admin/help-tickets",
 				labelKey: "helpTickets",

src/lib/admin/ticket-inbox.ts

@@ -0,0 +1,327 @@
+import "server-only";
+
+import {
+	and,
+	count,
+	desc,
+	eq,
+	inArray,
+	like,
+	ne,
+	or,
+	type SQL,
+} from "drizzle-orm";
+import { alias } from "drizzle-orm/mysql-core";
+import { calcPagination } from "@/lib/admin-helpers";
+import { db, User, WebsiteHelpCenterTickets, WebsiteTicket } from "@/lib/db";
+import { formatDate } from "@/lib/format-date";
+
+export type TicketInboxKind = "cms" | "help";
+export type TicketInboxTypeFilter = "all" | TicketInboxKind;
+
+export interface TicketInboxRow {
+	key: string;
+	kind: TicketInboxKind;
+	id: string;
+	title: string;
+	user: string;
+	userId: number | null;
+	status: string;
+	open: boolean;
+	sortAt: number;
+	date: string;
+	href: string;
+}
+
+export interface FetchTicketInboxOptions {
+	page: number;
+	perPage: number;
+	search?: string;
+	type?: TicketInboxTypeFilter;
+	/** Default true: only non-closed CMS + open help-center. */
+	openOnly?: boolean;
+	base?: "admin" | "mod";
+}
+
+function toSortMs(value: Date | string | null | undefined): number {
+	if (!value) return 0;
+	const ms =
+		value instanceof Date ? value.getTime() : Date.parse(String(value));
+	return Number.isFinite(ms) ? ms : 0;
+}
+
+async function fetchCmsCandidates(
+	limit: number,
+	search: string,
+	openOnly: boolean,
+	base: "admin" | "mod",
+): Promise<TicketInboxRow[]> {
+	const Creator = alias(User, "inbox_ticket_creator");
+	const conditions: SQL[] = [];
+
+	if (openOnly) {
+		conditions.push(ne(WebsiteTicket.status, "closed"));
+	}
+
+	if (search) {
+		const asId = Number(search);
+		const searchOr = [
+			like(WebsiteTicket.subject, `%${search}%`),
+			like(WebsiteTicket.category, `%${search}%`),
+			like(Creator.username, `%${search}%`),
+			...(Number.isFinite(asId) && asId > 0
+				? [eq(WebsiteTicket.id, asId)]
+				: []),
+		];
+		conditions.push(or(...searchOr)!);
+	}
+
+	const where = conditions.length > 0 ? and(...conditions) : undefined;
+
+	const rows = await db
+		.select({
+			id: WebsiteTicket.id,
+			subject: WebsiteTicket.subject,
+			status: WebsiteTicket.status,
+			creatorId: WebsiteTicket.creatorId,
+			updatedAt: WebsiteTicket.updatedAt,
+			createdAt: WebsiteTicket.createdAt,
+			creatorUsername: Creator.username,
+		})
+		.from(WebsiteTicket)
+		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
+		.where(where)
+		.orderBy(desc(WebsiteTicket.updatedAt), desc(WebsiteTicket.id))
+		.limit(limit)
+		.catch(() => []);
+
+	const prefix = base === "mod" ? "/mod/tickets" : "/admin/tickets";
+
+	return rows.map((row) => ({
+		key: `cms-${row.id}`,
+		kind: "cms" as const,
+		id: String(row.id),
+		title: row.subject,
+		user: row.creatorUsername ?? "—",
+		userId: row.creatorId,
+		status: row.status,
+		open: row.status !== "closed",
+		sortAt: toSortMs(row.updatedAt ?? row.createdAt),
+		date: formatDate(row.updatedAt ?? row.createdAt, "date"),
+		href: `${prefix}/${row.id}`,
+	}));
+}
+
+async function fetchHelpCandidates(
+	limit: number,
+	search: string,
+	openOnly: boolean,
+	base: "admin" | "mod",
+): Promise<TicketInboxRow[]> {
+	const conditions: SQL[] = [];
+
+	if (openOnly) {
+		conditions.push(eq(WebsiteHelpCenterTickets.open, true));
+	}
+
+	if (search) {
+		const asId = /^\d+$/.test(search) ? BigInt(search) : null;
+		const matchingUsers = await db
+			.select({ id: User.id })
+			.from(User)
+			.where(like(User.username, `%${search}%`))
+			.limit(50)
+			.catch(() => []);
+
+		const searchOr = [
+			like(WebsiteHelpCenterTickets.title, `%${search}%`),
+			like(WebsiteHelpCenterTickets.content, `%${search}%`),
+			...(matchingUsers.length > 0
+				? [
+						inArray(
+							WebsiteHelpCenterTickets.userId,
+							matchingUsers.map((u) => u.id),
+						),
+					]
+				: []),
+			...(asId !== null ? [eq(WebsiteHelpCenterTickets.id, asId)] : []),
+		];
+		conditions.push(or(...searchOr)!);
+	}
+
+	const where = conditions.length > 0 ? and(...conditions) : undefined;
+
+	const rows = await db
+		.select({
+			id: WebsiteHelpCenterTickets.id,
+			title: WebsiteHelpCenterTickets.title,
+			open: WebsiteHelpCenterTickets.open,
+			userId: WebsiteHelpCenterTickets.userId,
+			updatedAt: WebsiteHelpCenterTickets.updatedAt,
+			createdAt: WebsiteHelpCenterTickets.createdAt,
+		})
+		.from(WebsiteHelpCenterTickets)
+		.where(where)
+		.orderBy(
+			desc(WebsiteHelpCenterTickets.updatedAt),
+			desc(WebsiteHelpCenterTickets.id),
+		)
+		.limit(limit)
+		.catch(() => []);
+
+	const userIds = [
+		...new Set(
+			rows.map((row) => row.userId).filter((id): id is number => id != null),
+		),
+	];
+	const users =
+		userIds.length > 0
+			? await db
+					.select({ id: User.id, username: User.username })
+					.from(User)
+					.where(inArray(User.id, userIds))
+					.catch(() => [])
+			: [];
+	const usernameById = new Map(users.map((u) => [u.id, u.username]));
+
+	const prefix = base === "mod" ? "/mod/help-tickets" : "/admin/help-tickets";
+
+	return rows.map((row) => ({
+		key: `help-${row.id}`,
+		kind: "help" as const,
+		id: String(row.id),
+		title: row.title,
+		user:
+			row.userId != null
+				? (usernameById.get(row.userId) ?? `#${row.userId}`)
+				: "—",
+		userId: row.userId,
+		status: row.open ? "open" : "closed",
+		open: row.open,
+		sortAt: toSortMs(row.updatedAt ?? row.createdAt),
+		date: formatDate(row.updatedAt ?? row.createdAt, "date"),
+		href: `${prefix}/${row.id}`,
+	}));
+}
+
+async function countCms(search: string, openOnly: boolean): Promise<number> {
+	const Creator = alias(User, "inbox_ticket_creator_count");
+	const conditions: SQL[] = [];
+	if (openOnly) conditions.push(ne(WebsiteTicket.status, "closed"));
+	if (search) {
+		const asId = Number(search);
+		conditions.push(
+			or(
+				like(WebsiteTicket.subject, `%${search}%`),
+				like(WebsiteTicket.category, `%${search}%`),
+				like(Creator.username, `%${search}%`),
+				...(Number.isFinite(asId) && asId > 0
+					? [eq(WebsiteTicket.id, asId)]
+					: []),
+			)!,
+		);
+	}
+	const where = conditions.length > 0 ? and(...conditions) : undefined;
+	const rows = await db
+		.select({ total: count() })
+		.from(WebsiteTicket)
+		.leftJoin(Creator, eq(WebsiteTicket.creatorId, Creator.id))
+		.where(where)
+		.catch(() => [{ total: 0 }]);
+	return Number(rows[0]?.total ?? 0);
+}
+
+async function countHelp(search: string, openOnly: boolean): Promise<number> {
+	const conditions: SQL[] = [];
+	if (openOnly) conditions.push(eq(WebsiteHelpCenterTickets.open, true));
+	if (search) {
+		const asId = /^\d+$/.test(search) ? BigInt(search) : null;
+		const matchingUsers = await db
+			.select({ id: User.id })
+			.from(User)
+			.where(like(User.username, `%${search}%`))
+			.limit(50)
+			.catch(() => []);
+		conditions.push(
+			or(
+				like(WebsiteHelpCenterTickets.title, `%${search}%`),
+				like(WebsiteHelpCenterTickets.content, `%${search}%`),
+				...(matchingUsers.length > 0
+					? [
+							inArray(
+								WebsiteHelpCenterTickets.userId,
+								matchingUsers.map((u) => u.id),
+							),
+						]
+					: []),
+				...(asId !== null ? [eq(WebsiteHelpCenterTickets.id, asId)] : []),
+			)!,
+		);
+	}
+	const where = conditions.length > 0 ? and(...conditions) : undefined;
+	const rows = await db
+		.select({ total: count() })
+		.from(WebsiteHelpCenterTickets)
+		.where(where)
+		.catch(() => [{ total: 0 }]);
+	return Number(rows[0]?.total ?? 0);
+}
+
+/** Merged read-model over CMS desk + help-center queues (no DB merge). */
+export async function fetchUnifiedTicketInbox(
+	options: FetchTicketInboxOptions,
+): Promise<{
+	rows: TicketInboxRow[];
+	total: number;
+	page: number;
+	perPage: number;
+	lastPage: number;
+	cmsTotal: number;
+	helpTotal: number;
+}> {
+	const type = options.type ?? "all";
+	const openOnly = options.openOnly !== false;
+	const search = options.search?.trim() ?? "";
+	const base = options.base ?? "admin";
+
+	const includeCms = type === "all" || type === "cms";
+	const includeHelp = type === "all" || type === "help";
+
+	const [cmsTotal, helpTotal] = await Promise.all([
+		includeCms ? countCms(search, openOnly) : Promise.resolve(0),
+		includeHelp ? countHelp(search, openOnly) : Promise.resolve(0),
+	]);
+
+	const total = cmsTotal + helpTotal;
+	const pagination = calcPagination(total, options.page, options.perPage);
+	const window = pagination.offset + pagination.perPage;
+
+	const [cmsRows, helpRows] = await Promise.all([
+		includeCms
+			? fetchCmsCandidates(window, search, openOnly, base)
+			: Promise.resolve([]),
+		includeHelp
+			? fetchHelpCandidates(window, search, openOnly, base)
+			: Promise.resolve([]),
+	]);
+
+	const merged = [...cmsRows, ...helpRows].sort((a, b) => {
+		if (b.sortAt !== a.sortAt) return b.sortAt - a.sortAt;
+		return a.key < b.key ? 1 : -1;
+	});
+
+	const rows = merged.slice(
+		pagination.offset,
+		pagination.offset + pagination.perPage,
+	);
+
+	return {
+		rows,
+		total,
+		page: pagination.page,
+		perPage: pagination.perPage,
+		lastPage: pagination.lastPage,
+		cmsTotal,
+		helpTotal,
+	};
+}

src/lib/staff-smoke-contract.test.ts

@@ -125,9 +125,9 @@ describe("staff smoke contract", () => {
 
 	it("guards dual ticket queues on admin and mod", () => {
 		for (const path of [
-			"src/app/admin/tickets/page.tsx",
+			"src/app/admin/tickets/desk/page.tsx",
 			"src/app/admin/help-tickets/page.tsx",
-			"src/app/mod/tickets/page.tsx",
+			"src/app/mod/tickets/desk/page.tsx",
 			"src/app/mod/help-tickets/page.tsx",
 		]) {
 			expect(existsSync(path), path).toBe(true);
@@ -135,6 +135,25 @@ describe("staff smoke contract", () => {
 		}
 	});
 
+	it("ships unified ticket inbox over both queues", () => {
+		expect(existsSync("src/lib/admin/ticket-inbox.ts")).toBe(true);
+		expect(readFileSync("src/lib/admin/ticket-inbox.ts", "utf8")).toContain(
+			"fetchUnifiedTicketInbox",
+		);
+		expect(existsSync("src/components/admin/unified-tickets-table.tsx")).toBe(
+			true,
+		);
+		expect(readFileSync("src/app/admin/tickets/page.tsx", "utf8")).toContain(
+			"fetchUnifiedTicketInbox",
+		);
+		expect(readFileSync("src/app/mod/tickets/page.tsx", "utf8")).toContain(
+			"fetchUnifiedTicketInbox",
+		);
+		expect(readFileSync("src/lib/admin-nav.ts", "utf8")).toContain(
+			"ticketInbox",
+		);
+	});
+
 	it("ships items_base browser", () => {
 		expect(existsSync("src/app/admin/items/page.tsx")).toBe(true);
 		expect(existsSync("src/app/admin/items/[id]/page.tsx")).toBe(true);

src/messages/bg.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/cs.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/da.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/de.json

@@ -2565,7 +2565,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2870,6 +2871,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"radioRequests": {

src/messages/el.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/en.json

@@ -981,7 +981,7 @@
 				"advertisements": "Advertisements",
 				"writeableBoxes": "Writeable boxes",
 				"photos": "Photos",
-				"tickets": "Support desk",
+				"tickets": "Tickets",
 				"helpTickets": "Help-center tickets",
 				"events": "Events",
 				"polls": "Polls",
@@ -1510,7 +1510,7 @@
 			"tickets": {
 				"title": "CMS support desk",
 				"subtitle": "Internal CMS tickets (assignee, priority, staff workflow). Not the same as help-center tickets from /help.",
-				"queueHint": "This queue is the CMS support desk. Player help-center tickets live in the Help-center tickets tab.",
+				"queueHint": "This queue is the CMS support desk. Player help-center tickets live in the Help-center tickets tab. Use Inbox for both queues.",
 				"queueOtherCta": "Open help-center tickets",
 				"queueCounts": "Open here: {here} · Help center: {other}",
 				"noTickets": "No active tickets",
@@ -1527,11 +1527,35 @@
 				"colDate": "Date",
 				"meta": "by {user} · {count} msg · {category}"
 			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product’s own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
+			},
 			"helpTickets": {
 				"title": "Help center tickets",
 				"subtitle": "Tickets players open at /help/tickets. Separate from the CMS support desk.",
-				"queueHint": "This queue is the public help center. CMS support desk tickets are in the Support desk tab.",
-				"queueOtherCta": "Open CMS support desk",
+				"queueHint": "This queue is the public help center. Use Inbox for both queues, or Support desk for CMS-only.",
+				"queueOtherCta": "Open unified inbox",
 				"queueCounts": "Open here: {here} · Support desk: {other}",
 				"noTickets": "No open help center tickets",
 				"searchPlaceholder": "Search title, user or ID…",
@@ -2516,6 +2540,7 @@
 					"eventTypes": "Event types",
 					"polls": "Polls",
 					"tickets": "Support desk",
+					"ticketInbox": "Inbox",
 					"helpTickets": "Help center",
 					"templates": "Templates",
 					"directory": "Directory",
@@ -2577,8 +2602,8 @@
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
-				"tickets": "Support desk",
-				"ticketsSubtitle": "Two separate queues: CMS support desk and public help-center tickets",
+				"tickets": "Tickets",
+				"ticketsSubtitle": "Unified inbox over CMS support desk and help-center queues",
 				"staffAccess": "Ranks & permissions",
 				"staffAccessSubtitle": "Staff ranks and live access. Archive is compare/export only.",
 				"analytics": "Analytics",
@@ -3080,7 +3105,7 @@
 				"bans": "Bans",
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
-				"tickets": "Support desk",
+				"tickets": "Tickets",
 				"helpTickets": "Help-center tickets",
 				"users": "Users",
 				"team": "Team"

src/messages/es.json

@@ -2565,7 +2565,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2870,6 +2871,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"radioRequests": {

src/messages/fr.json

@@ -2565,7 +2565,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2870,6 +2871,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"radioRequests": {

src/messages/hr.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/hu.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/it.json

@@ -952,7 +952,7 @@
 				"advertisements": "Pubblicità",
 				"writeableBoxes": "Box modificabili",
 				"photos": "Foto",
-				"tickets": "Assistenza",
+				"tickets": "Ticket",
 				"helpTickets": "Ticket centro assistenza",
 				"events": "Eventi",
 				"polls": "Sondaggi",
@@ -2812,12 +2812,13 @@
 					"devops": "DevOps",
 					"errors": "Errori",
 					"alerts": "Alert",
-					"toolsGroup": "Strumenti"
+					"toolsGroup": "Strumenti",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Eventi",
 				"eventsSubtitle": "Eventi hotel e tipi evento",
-				"tickets": "Assistenza",
-				"ticketsSubtitle": "Due code separate: supporto CMS e ticket help center pubblici",
+				"tickets": "Ticket",
+				"ticketsSubtitle": "Inbox unificata su supporto CMS e help center",
 				"staffAccess": "Gradi e permessi",
 				"staffAccessSubtitle": "Gradi staff e accesso live. L'archivio e solo confronto/export.",
 				"analytics": "Analitiche",
@@ -3042,6 +3043,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Vista unificata dei ticket aperti CMS e help center. I dettagli restano sulle route di ciascun prodotto.",
+				"noTickets": "Nessun ticket aperto in nessuna coda",
+				"searchPlaceholder": "Cerca oggetto, titolo, utente o ID…",
+				"statCmsOpen": "CMS aperti",
+				"statHelpOpen": "Help aperti",
+				"statTotal": "Totale aperti",
+				"colTicket": "Ticket",
+				"colStatus": "Stato",
+				"colType": "Coda",
+				"colUpdated": "Aggiornato",
+				"meta": "di {user}",
+				"typeAll": "Tutte le code",
+				"typeCms": "Supporto CMS",
+				"typeHelp": "Help center",
+				"statusOpen": "Aperti",
+				"statusClosed": "Chiusi",
+				"statusAll": "Tutti gli stati",
+				"presetOpen": "Solo aperti",
+				"modNavLabel": "Code:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "Supporto CMS",
+				"modNavHelp": "Help center"
 			}
 		},
 		"radioRequests": {

src/messages/nl.json

@@ -2853,7 +2853,8 @@
 					"devops": "DevOps",
 					"errors": "Fouten",
 					"alerts": "Meldingen",
-					"toolsGroup": "Tools"
+					"toolsGroup": "Tools",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Evenementen",
 				"eventsSubtitle": "Hotel-evenementen en evenementtypes",
@@ -3051,6 +3052,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"mod": {

src/messages/no.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/pl.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/pt.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/ro.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/ru.json

@@ -2593,7 +2593,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2898,6 +2899,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/sk.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/sr.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/sv.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/tr.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {

src/messages/uk.json

@@ -2595,7 +2595,8 @@
 					"errors": "Errors",
 					"alerts": "Alerts",
 					"toolsGroup": "Tools",
-					"helpTickets": "Help-center tickets"
+					"helpTickets": "Help-center tickets",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
@@ -2900,6 +2901,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
 			}
 		},
 		"error": {