feat(admin): unified ticket inbox over CMS and help-center queues

Merged read-model inbox at /admin/tickets and /mod/tickets with type badges and deep links; CMS-only lists moved to /desk. No DB schema merge.

Co-authored-by: Cursor <[email protected]>

src/messages/en.json

@@ -981,7 +981,7 @@
 				"advertisements": "Advertisements",
 				"writeableBoxes": "Writeable boxes",
 				"photos": "Photos",
-				"tickets": "Support desk",
+				"tickets": "Tickets",
 				"helpTickets": "Help-center tickets",
 				"events": "Events",
 				"polls": "Polls",
@@ -1510,7 +1510,7 @@
 			"tickets": {
 				"title": "CMS support desk",
 				"subtitle": "Internal CMS tickets (assignee, priority, staff workflow). Not the same as help-center tickets from /help.",
-				"queueHint": "This queue is the CMS support desk. Player help-center tickets live in the Help-center tickets tab.",
+				"queueHint": "This queue is the CMS support desk. Player help-center tickets live in the Help-center tickets tab. Use Inbox for both queues.",
 				"queueOtherCta": "Open help-center tickets",
 				"queueCounts": "Open here: {here} · Help center: {other}",
 				"noTickets": "No active tickets",
@@ -1527,11 +1527,35 @@
 				"colDate": "Date",
 				"meta": "by {user} · {count} msg · {category}"
 			},
+			"ticketInbox": {
+				"hint": "Merged view of open CMS desk and help-center tickets. Detail pages and replies stay on each product’s own route.",
+				"noTickets": "No open tickets in either queue",
+				"searchPlaceholder": "Search subject, title, user or ID…",
+				"statCmsOpen": "CMS open",
+				"statHelpOpen": "Help open",
+				"statTotal": "Open total",
+				"colTicket": "Ticket",
+				"colStatus": "Status",
+				"colType": "Queue",
+				"colUpdated": "Updated",
+				"meta": "by {user}",
+				"typeAll": "All queues",
+				"typeCms": "CMS desk",
+				"typeHelp": "Help center",
+				"statusOpen": "Open",
+				"statusClosed": "Closed",
+				"statusAll": "All statuses",
+				"presetOpen": "Open only",
+				"modNavLabel": "Queues:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "CMS desk",
+				"modNavHelp": "Help center"
+			},
 			"helpTickets": {
 				"title": "Help center tickets",
 				"subtitle": "Tickets players open at /help/tickets. Separate from the CMS support desk.",
-				"queueHint": "This queue is the public help center. CMS support desk tickets are in the Support desk tab.",
-				"queueOtherCta": "Open CMS support desk",
+				"queueHint": "This queue is the public help center. Use Inbox for both queues, or Support desk for CMS-only.",
+				"queueOtherCta": "Open unified inbox",
 				"queueCounts": "Open here: {here} · Support desk: {other}",
 				"noTickets": "No open help center tickets",
 				"searchPlaceholder": "Search title, user or ID…",
@@ -2516,6 +2540,7 @@
 					"eventTypes": "Event types",
 					"polls": "Polls",
 					"tickets": "Support desk",
+					"ticketInbox": "Inbox",
 					"helpTickets": "Help center",
 					"templates": "Templates",
 					"directory": "Directory",
@@ -2577,8 +2602,8 @@
 				},
 				"events": "Events",
 				"eventsSubtitle": "Hotel events and event types",
-				"tickets": "Support desk",
-				"ticketsSubtitle": "Two separate queues: CMS support desk and public help-center tickets",
+				"tickets": "Tickets",
+				"ticketsSubtitle": "Unified inbox over CMS support desk and help-center queues",
 				"staffAccess": "Ranks & permissions",
 				"staffAccessSubtitle": "Staff ranks and live access. Archive is compare/export only.",
 				"analytics": "Analytics",
@@ -3080,7 +3105,7 @@
 				"bans": "Bans",
 				"fullAdmin": "Full admin",
 				"backToSite": "Back to site",
-				"tickets": "Support desk",
+				"tickets": "Tickets",
 				"helpTickets": "Help-center tickets",
 				"users": "Users",
 				"team": "Team"