feat(admin): unified ticket inbox over CMS and help-center queues

Merged read-model inbox at /admin/tickets and /mod/tickets with type badges and deep links; CMS-only lists moved to /desk. No DB schema merge.

Co-authored-by: Cursor <[email protected]>

src/messages/it.json

@@ -952,7 +952,7 @@
 				"advertisements": "Pubblicità",
 				"writeableBoxes": "Box modificabili",
 				"photos": "Foto",
-				"tickets": "Assistenza",
+				"tickets": "Ticket",
 				"helpTickets": "Ticket centro assistenza",
 				"events": "Eventi",
 				"polls": "Sondaggi",
@@ -2812,12 +2812,13 @@
 					"devops": "DevOps",
 					"errors": "Errori",
 					"alerts": "Alert",
-					"toolsGroup": "Strumenti"
+					"toolsGroup": "Strumenti",
+					"ticketInbox": "Inbox"
 				},
 				"events": "Eventi",
 				"eventsSubtitle": "Eventi hotel e tipi evento",
-				"tickets": "Assistenza",
-				"ticketsSubtitle": "Due code separate: supporto CMS e ticket help center pubblici",
+				"tickets": "Ticket",
+				"ticketsSubtitle": "Inbox unificata su supporto CMS e help center",
 				"staffAccess": "Gradi e permessi",
 				"staffAccessSubtitle": "Gradi staff e accesso live. L'archivio e solo confronto/export.",
 				"analytics": "Analitiche",
@@ -3042,6 +3043,30 @@
 				"title": "Online users",
 				"subtitle": "Players currently connected",
 				"connected": "{count, plural, one {# player connected} other {# players connected}}"
+			},
+			"ticketInbox": {
+				"hint": "Vista unificata dei ticket aperti CMS e help center. I dettagli restano sulle route di ciascun prodotto.",
+				"noTickets": "Nessun ticket aperto in nessuna coda",
+				"searchPlaceholder": "Cerca oggetto, titolo, utente o ID…",
+				"statCmsOpen": "CMS aperti",
+				"statHelpOpen": "Help aperti",
+				"statTotal": "Totale aperti",
+				"colTicket": "Ticket",
+				"colStatus": "Stato",
+				"colType": "Coda",
+				"colUpdated": "Aggiornato",
+				"meta": "di {user}",
+				"typeAll": "Tutte le code",
+				"typeCms": "Supporto CMS",
+				"typeHelp": "Help center",
+				"statusOpen": "Aperti",
+				"statusClosed": "Chiusi",
+				"statusAll": "Tutti gli stati",
+				"presetOpen": "Solo aperti",
+				"modNavLabel": "Code:",
+				"modNavInbox": "Inbox",
+				"modNavDesk": "Supporto CMS",
+				"modNavHelp": "Help center"
 			}
 		},
 		"radioRequests": {