fix(housekeeping): complete people read fidelity

.superpowers/sdd/2026-08-26-housekeeping-completion/task-11-report.md

@@ -1,6 +1,6 @@
 # Task 11 — People workflow read models
 
-Status: DONE — fix round 1
+Status: DONE — fix round 2
 
 ## Delivered scope
 
@@ -15,12 +15,12 @@ Status: DONE — fix round 1
 - User mail and current IP remain independently nullable fields. Each is projected only when the capability context contains the existing `PERMS.USERS_VIEW`; `PERMS.MOD_USERS_VIEW` alone receives the safe base projection with both values set to `null`, and a context with neither permission is forbidden.
 - No new ACL slug or rank threshold was introduced. Staff filtering reuses the existing `getMinStaffRank()` source.
 - The production user selection is explicit and excludes passwords, authentication tickets, secrets, and two-factor material. VPN settings intentionally exclude `vpn_api_key`.
-- Adapters fail closed. Malformed driver envelopes, invalid or non-positive identifiers, corrupt links, non-serializable DTO values, and count failures map to `DEPENDENCY_UNAVAILABLE`. Missing valid detail entities map to `NOT_FOUND`; invalid request identifiers map to `VALIDATION`. No partial-result shape is returned because no People DTO explicitly names failed sources.
+- Adapters fail closed. Malformed driver envelopes, invalid identifiers, corrupt links, non-serializable DTO values, and count failures map to `DEPENDENCY_UNAVAILABLE`. Primary/entity identifiers remain positive safe integers; zero is accepted only for the schema-declared guild `userId`/`roomId` and CFH `senderId`/`reportedId`/`roomId`/`moderatorId` sentinels. Missing valid detail entities map to `NOT_FOUND`; invalid request identifiers map to `VALIDATION`.
 - Pagination clamps page size to 100 and offset to 10,000. Deterministic primary sorting, numeric-ID tie breaking, and `LIMIT`/`OFFSET` now execute in the database; no list query fetches a prefix for locale re-sorting or second slicing.
 - Raw production adapters and `buildPeopleUserSelection` are module-private. Runtime exports expose only context-authorized query factories and singleton query surfaces.
-- Multi-account clusters use one bounded CTE/window query, cap accounts per cluster at 100, and never issue one query per IP cluster.
+- Multi-account clusters use one bounded CTE/window page query plus one independent matching-cluster count query, cap accounts per cluster at 100, and never issue one query per IP cluster.
 - User detail/edit now includes the operator's watched state and canonical permission-rank data. Support ticket reads use the existing unified inbox through a strict, fail-closed, database-paged mode that includes CMS and help-center rows while leaving the legacy tolerant mode unchanged.
-- Support desk/detail DTOs explicitly include queue counts, bounded staff, and the relevant active ban. Ticket messages/replies and staff rows are bounded.
+- The unified `/support/tickets` inbox still merges CMS and help-center rows. The ticket desk now has its own strict CMS-only page loader preserving priority, category, assignee, and message count; help summaries include reply count. Support desk/detail DTOs explicitly include queue counts, bounded staff, and the relevant active ban.
 - Active bans are filtered before sorting. Expiry `0` remains the permanent-active sentinel; expired rows cannot hide permanent or future-active bans in lists or details.
 
 ## Official fix round 1 findings
@@ -35,6 +35,12 @@ Status: DONE — fix round 1
 
 The two official Minor findings remain parked and unchanged as instructed.
 
+## Official fix round 2 findings
+
+1. **Entity-aware sentinels:** canonical guild DTOs now use the real schema names `userId` and `roomId`. Serialization permits zero only on those two guild fields and the four named CFH fields when the containing DTO has the matching canonical entity href. Generic `*Id` zero values, negatives, unsafe integers, and primary ID zero remain unavailable failures.
+2. **Support source fidelity:** `people.support.tickets` remains on strict `fetchUnifiedTicketInbox`. `people.support.ticket-desk` now dispatches to a distinct strict `website_tickets` loader with message aggregation and no help-center source. Real priority/category/assignee/message count and help reply count are present in canonical DTOs; malformed driver rows fail closed.
+3. **Multi-account total:** the page CTE and matching-cluster count run as two bounded parallel queries. Empty pages retain the correct total without prefix loading or N+1 queries.
+
 ## Strict TDD evidence
 
 ### Cycle 1 — exact route catalog
@@ -253,27 +259,86 @@ Test Files 1 passed (1)
 Tests 1 passed | 4 skipped (5)
 ```
 
+## Fix round 2 strict behavioral TDD evidence
+
+### Entity-aware schema sentinels
+
+RED:
+
+```text
+pnpm exec vitest run --coverage.enabled=false src/features/housekeeping/domains/people/queries/people-queries.test.ts -t "zero sentinels"
+Test Files 1 failed (1)
+Tests 2 failed | 19 skipped (21)
+Valid guild userId/roomId zero and CFH senderId/reportedId/moderatorId/roomId zero were rejected by generic identifier validation.
+```
+
+GREEN:
+
+```text
+same command
+Test Files 1 passed (1)
+Tests 2 passed | 19 skipped (21)
+```
+
+### CMS-only ticket desk and help reply counts
+
+RED:
+
+```text
+pnpm exec vitest run --coverage.enabled=false src/features/housekeeping/domains/people/queries/people-queries.test.ts src/features/housekeeping/domains/people/queries/people-adapters-production.test.ts -t "CMS-only context loader|reply counts"
+Test Files 2 failed (2)
+Tests 2 failed | 28 skipped (30)
+The desk received a help row with synthetic normal priority; help summary omitted replyCount.
+```
+
+GREEN:
+
+```text
+same command
+Test Files 2 passed (2)
+Tests 2 passed | 28 skipped (30)
+```
+
+### Independent multi-account total
+
+RED:
+
+```text
+pnpm exec vitest run --coverage.enabled=false src/features/housekeeping/domains/people/queries/people-adapters-production.test.ts -t "beyond the last page"
+Test Files 1 failed (1)
+Tests 1 failed | 8 skipped (9)
+Expected total 4 on the empty page; received 0.
+```
+
+GREEN:
+
+```text
+same command
+Test Files 1 passed (1)
+Tests 1 passed | 8 skipped (9)
+```
+
 ## Verification
 
 ```text
 pnpm exec vitest run --coverage.enabled=false src/features/housekeeping/domains/people/routes.test.ts src/features/housekeeping/domains/people/models.test.ts src/features/housekeeping/domains/people/queries/people-queries.test.ts src/features/housekeeping/domains/people/queries/people-adapters-production.test.ts
 Test Files 4 passed (4)
-Tests 35 passed (35)
+Tests 40 passed (40)
 
 pnpm exec vitest run --coverage.enabled=false src/features/housekeeping/domains/people src/features/housekeeping/foundation/foundation-source-contract.test.ts src/features/housekeeping/foundation/authorization.test.ts src/features/housekeeping/foundation/capability-context.test.ts src/features/housekeeping/foundation/server-capability-context.test.ts src/features/housekeeping/foundation/contracts/contracts.test.ts
 Test Files 9 passed (9)
-Tests 81 passed (81)
+Tests 86 passed (86)
 
 pnpm test:housekeeping
 Test Files 49 passed (49)
-Tests 430 passed (430)
+Tests 435 passed (435)
 
 pnpm typecheck
 tsc --noEmit
 Exit 0
 
-pnpm exec biome check --formatter-enabled=false <11 exact changed Task 11 TypeScript files>
-Checked 11 files. No fixes applied.
+pnpm exec biome check --formatter-enabled=false <7 exact changed Task 11 TypeScript files>
+Checked 7 files. No fixes applied.
 
 git diff --check
 Exit 0

src/features/housekeeping/domains/people/models.test.ts

@@ -1,5 +1,6 @@
 import { describe, expect, it } from "vitest";
 import {
+	assertPeopleSerializable,
 	createPeoplePage,
 	normalizePeopleListInput,
 	normalizePeopleUser,
@@ -171,5 +172,12 @@ describe("People canonical models", () => {
 		expect(() => peopleUserHref(Number.MAX_SAFE_INTEGER + 1)).toThrow();
 		expect(() => peopleGuildHref(-4)).toThrow();
 		expect(() => toPeopleIsoDate("not-a-date")).toThrow();
+		expect(() =>
+			assertPeopleSerializable({
+				id: 7,
+				userId: 0,
+				href: "/ase/people/users/7",
+			}),
+		).toThrow();
 	});
 });

src/features/housekeeping/domains/people/models.ts

@@ -92,15 +92,15 @@ export interface PeopleGuildSummary {
 	readonly id: number;
 	readonly name: string;
 	readonly description: string;
-	readonly ownerId: number;
+	readonly userId: number;
 	readonly ownerUsername: string | null;
+	readonly roomId: number;
 	readonly memberCount: number;
 	readonly createdAt: string | null;
 	readonly href: `/ase/people/community/guilds/${number}`;
 }
 
 export interface PeopleGuildDetail extends PeopleGuildSummary {
-	readonly roomId: number;
 	readonly threadCount: number;
 	readonly members: readonly {
 		readonly id: number;
@@ -166,6 +166,13 @@ export interface PeopleTicketSummary {
 		| `/ase/people/support/help-tickets/${number}`;
 }
 
+export interface PeopleTicketDeskSummary extends PeopleTicketSummary {
+	readonly source: "cms";
+	readonly category: string;
+	readonly assigneeId: number | null;
+	readonly messageCount: number;
+}
+
 export interface PeopleTicketDetail extends PeopleTicketSummary {
 	readonly category: string;
 	readonly assigneeId: number | null;
@@ -188,6 +195,7 @@ export interface PeopleHelpTicketSummary {
 	readonly userId: number | null;
 	readonly username: string | null;
 	readonly updatedAt: string | null;
+	readonly replyCount: number;
 	readonly href: `/ase/people/support/help-tickets/${number}`;
 }
 
@@ -462,7 +470,25 @@ const DATE_KEYS = new Set([
 ]);
 
 export function assertPeopleSerializable(value: unknown): void {
-	function visit(current: unknown, key = ""): void {
+	function permitsZeroSentinel(parent: unknown, key: string): boolean {
+		if (typeof parent !== "object" || parent === null) return false;
+		const href = Reflect.get(parent, "href");
+		if (typeof href !== "string") return false;
+		if (href.startsWith("/ase/people/community/guilds/")) {
+			return key === "userId" || key === "roomId";
+		}
+		if (href.startsWith("/ase/people/moderation/cfh/")) {
+			return (
+				key === "senderId" ||
+				key === "reportedId" ||
+				key === "roomId" ||
+				key === "moderatorId"
+			);
+		}
+		return false;
+	}
+
+	function visit(current: unknown, key = "", parent?: unknown): void {
 		if (
 			current === null ||
 			typeof current === "string" ||
@@ -480,13 +506,17 @@ export function assertPeopleSerializable(value: unknown): void {
 		if (typeof current === "number") {
 			if (!Number.isSafeInteger(current))
 				throw new Error("invalid People number");
-			if ((key === "id" || key.endsWith("Id")) && current <= 0) {
+			if (
+				(key === "id" || key.endsWith("Id")) &&
+				current <= 0 &&
+				!(current === 0 && permitsZeroSentinel(parent, key))
+			) {
 				throw new Error("invalid People identifier");
 			}
 			return;
 		}
 		if (Array.isArray(current)) {
-			for (const item of current) visit(item);
+			for (const item of current) visit(item, "", current);
 			return;
 		}
 		if (typeof current !== "object" || current instanceof Date) {
@@ -494,7 +524,7 @@ export function assertPeopleSerializable(value: unknown): void {
 		}
 		for (const [childKey, child] of Object.entries(current)) {
 			if (child === undefined) throw new Error("undefined People value");
-			visit(child, childKey);
+			visit(child, childKey, current);
 		}
 	}
 	visit(value);

src/features/housekeeping/domains/people/queries/community.ts

@@ -183,14 +183,16 @@ const peopleCommunityAdapters: PeopleCommunityAdapters = {
 			: sql``;
 		const [rowsResult, countResult] = await Promise.all([
 			db.execute(sql`
-				SELECT g.id, g.name, g.description, g.user_id AS ownerId,
-					u.username AS ownerUsername, g.date_created AS createdAt,
+				SELECT g.id, g.name, g.description, g.user_id AS userId,
+					u.username AS ownerUsername, g.room_id AS roomId,
+					g.date_created AS createdAt,
 					COUNT(gm.id) AS memberCount
 				FROM guilds g
 				LEFT JOIN users u ON u.id = g.user_id
 				LEFT JOIN guilds_members gm ON gm.guild_id = g.id
 				${where}
-				GROUP BY g.id, g.name, g.description, g.user_id, u.username, g.date_created
+				GROUP BY g.id, g.name, g.description, g.user_id, u.username,
+					g.room_id, g.date_created
 				ORDER BY ${input.sort === "name" ? sql`g.name` : sql`g.id`} ${
 					input.order === "desc" ? sql`DESC` : sql`ASC`
 				}, g.id ASC
@@ -206,16 +208,18 @@ const peopleCommunityAdapters: PeopleCommunityAdapters = {
 			id: number;
 			name: string;
 			description: string;
-			ownerId: number;
+			userId: number;
 			ownerUsername: string | null;
+			roomId: number;
 			memberCount: number;
 			createdAt: number;
 		}>(rowsResult).map((row) => ({
 			id: Number(row.id),
 			name: row.name,
 			description: row.description,
-			ownerId: Number(row.ownerId),
+			userId: Number(row.userId),
 			ownerUsername: row.ownerUsername,
+			roomId: Number(row.roomId),
 			memberCount: Number(row.memberCount),
 			createdAt: toPeopleIsoDate(row.createdAt),
 			href: peopleGuildHref(Number(row.id)),
@@ -232,7 +236,7 @@ const peopleCommunityAdapters: PeopleCommunityAdapters = {
 		]);
 		const [guildResult, membersResult, threadsResult] = await Promise.all([
 			db.execute(sql`
-				SELECT g.id, g.name, g.description, g.user_id AS ownerId,
+				SELECT g.id, g.name, g.description, g.user_id AS userId,
 					u.username AS ownerUsername, g.room_id AS roomId,
 					g.date_created AS createdAt, COUNT(gm.id) AS memberCount
 				FROM guilds g
@@ -257,7 +261,7 @@ const peopleCommunityAdapters: PeopleCommunityAdapters = {
 			id: number;
 			name: string;
 			description: string;
-			ownerId: number;
+			userId: number;
 			ownerUsername: string | null;
 			roomId: number;
 			createdAt: number;
@@ -268,7 +272,7 @@ const peopleCommunityAdapters: PeopleCommunityAdapters = {
 			id: Number(row.id),
 			name: row.name,
 			description: row.description,
-			ownerId: Number(row.ownerId),
+			userId: Number(row.userId),
 			ownerUsername: row.ownerUsername,
 			memberCount: Number(row.memberCount),
 			createdAt: toPeopleIsoDate(row.createdAt),

src/features/housekeeping/domains/people/queries/people-adapters-production.test.ts

@@ -52,6 +52,17 @@ describe("People production authorization boundary", () => {
 		expect(inboxSource).toContain("UNION ALL");
 		expect(inboxSource).toMatch(/LIMIT \$\{perPage\} OFFSET \$\{offset\}/);
 		expect(inboxSource).toContain(".catch(() => [])");
+		const deskStart = supportSource.indexOf("async loadTicketDesk");
+		const deskEnd = supportSource.indexOf("async loadTicket(", deskStart);
+		const deskSource = supportSource.slice(deskStart, deskEnd);
+		expect(deskStart).toBeGreaterThan(0);
+		expect(deskSource).toContain("FROM website_tickets t");
+		expect(deskSource).toContain("COUNT(m.id) AS messageCount");
+		expect(deskSource).toContain("t.category");
+		expect(deskSource).toContain("t.priority");
+		expect(deskSource).toContain("t.assignee_id AS assigneeId");
+		expect(deskSource).not.toContain("website_help_center_tickets");
+		expect(supportSource).toContain("COUNT(r.id) AS replyCount");
 	});
 
 	it("pages multi-account groups and loads their accounts in one bounded batch", async () => {
@@ -162,6 +173,45 @@ describe("People production authorization boundary", () => {
 		).not.toContain("WHERE ip_current = ?");
 	});
 
+	it("returns the independent multi-account total beyond the last page", async () => {
+		vi.resetModules();
+		const sql = (strings: TemplateStringsArray, ...values: unknown[]) => ({
+			strings: [...strings],
+			values,
+		});
+		const execute = vi.fn(async (query: { strings: readonly string[] }) => {
+			const text = query.strings.join("?");
+			if (text.includes("SELECT COUNT(*) AS total FROM (")) {
+				return [[{ total: 4 }]];
+			}
+			if (text.includes("ROW_NUMBER() OVER")) return [[]];
+			return { malformed: true };
+		});
+		vi.doMock("drizzle-orm", () => ({ sql }));
+		vi.doMock("@/lib/db", () => ({ db: { execute } }));
+		const permissions = new Set<string>([PERMS.USERS_VIEW]);
+		const capability: HousekeepingCapabilityContext = {
+			actor: { id: 42, username: "operator", rank: 99 },
+			isSuperAdmin: false,
+			has: (slug) => permissions.has(slug),
+			hasAny: (...slugs) => slugs.some((slug) => permissions.has(slug)),
+			hasAll: (...slugs) => slugs.every((slug) => permissions.has(slug)),
+		};
+		const { peopleUsersQuery } = await import("./users");
+		const result = await peopleUsersQuery.run(capability, {
+			routeId: "people.users.multi-accounts",
+			list: { offset: 100, pageSize: 20 },
+		});
+		expect(result).toMatchObject({
+			ok: true,
+			data: { page: { items: [], total: 4, offset: 100 } },
+		});
+		expect(execute).toHaveBeenCalledTimes(2);
+		expect(
+			execute.mock.calls.map(([query]) => query.strings.join("?")).join("\n"),
+		).not.toContain("WHERE ip_current = ?");
+	});
+
 	it("maps a malformed driver result to dependency unavailable", async () => {
 		vi.resetModules();
 		const sql = (strings: TemplateStringsArray, ...values: unknown[]) => ({
@@ -334,4 +384,65 @@ describe("People production authorization boundary", () => {
 			},
 		});
 	});
+
+	it("populates help-ticket reply counts and fails closed on malformed rows", async () => {
+		vi.resetModules();
+		const sql = (strings: TemplateStringsArray, ...values: unknown[]) => ({
+			strings: [...strings],
+			values,
+		});
+		const execute = vi.fn(async (query: { strings: readonly string[] }) => {
+			const text = query.strings.join("?");
+			if (text.includes("COUNT(*) AS total FROM website_help_center_tickets")) {
+				return [[{ total: 1 }]];
+			}
+			return [
+				[
+					{
+						id: 12,
+						title: "Help ticket",
+						open: 1,
+						userId: 7,
+						username: "Seven",
+						updatedAt: "2026-08-20T00:00:00.000Z",
+						replyCount: 3,
+					},
+				],
+			];
+		});
+		vi.doMock("drizzle-orm", () => ({ sql }));
+		vi.doMock("@/lib/db", () => ({ db: { execute } }));
+		const permissions = new Set<string>([PERMS.TICKETS_VIEW]);
+		const capability: HousekeepingCapabilityContext = {
+			actor: { id: 42, username: "operator", rank: 99 },
+			isSuperAdmin: false,
+			has: (slug) => permissions.has(slug),
+			hasAny: (...slugs) => slugs.some((slug) => permissions.has(slug)),
+			hasAll: (...slugs) => slugs.every((slug) => permissions.has(slug)),
+		};
+		const { peopleSupportQuery } = await import("./support");
+		const result = await peopleSupportQuery.run(capability, {
+			routeId: "people.support.help-tickets",
+			list: {},
+		});
+		expect(result).toMatchObject({
+			ok: true,
+			data: { page: { items: [{ id: 12, replyCount: 3 }] } },
+		});
+
+		vi.resetModules();
+		vi.doMock("drizzle-orm", () => ({ sql }));
+		vi.doMock("@/lib/db", () => ({
+			db: { execute: vi.fn(async () => ({ malformed: true })) },
+		}));
+		const { peopleSupportQuery: malformedQuery } = await import("./support");
+		const malformed = await malformedQuery.run(capability, {
+			routeId: "people.support.help-tickets",
+			list: {},
+		});
+		expect(malformed).toMatchObject({
+			ok: false,
+			error: { code: "DEPENDENCY_UNAVAILABLE" },
+		});
+	});
 });

src/features/housekeeping/domains/people/queries/people-queries.test.ts

@@ -283,6 +283,52 @@ describe("People users query", () => {
 });
 
 describe("People community and staff queries", () => {
+	it("accepts only the guild user and room zero sentinels", async () => {
+		const guild = {
+			id: 12,
+			name: "Unassigned guild",
+			description: "",
+			userId: 0,
+			ownerUsername: null,
+			roomId: 0,
+			memberCount: 0,
+			threadCount: 0,
+			createdAt: null,
+			href: "/ase/people/community/guilds/12" as const,
+			members: [],
+		};
+		const query = createPeopleCommunityQuery({
+			loadOnline: async () => ({ rows: [], total: 0 }),
+			loadGuilds: async () => ({ rows: [], total: 0 }),
+			loadGuild: async () => guild as never,
+		});
+
+		expect(
+			await query.run(context([PERMS.USERS_VIEW]), {
+				routeId: "people.community.guild-detail",
+				id: 12,
+			}),
+		).toMatchObject({
+			ok: true,
+			data: { guild: { id: 12, userId: 0, roomId: 0 } },
+		});
+
+		const invalidQuery = createPeopleCommunityQuery({
+			loadOnline: async () => ({ rows: [], total: 0 }),
+			loadGuilds: async () => ({ rows: [], total: 0 }),
+			loadGuild: async () => ({ ...guild, userId: -1 }) as never,
+		});
+		expect(
+			await invalidQuery.run(context([PERMS.USERS_VIEW]), {
+				routeId: "people.community.guild-detail",
+				id: 12,
+			}),
+		).toMatchObject({
+			ok: false,
+			error: { code: "DEPENDENCY_UNAVAILABLE" },
+		});
+	});
+
 	it("fails closed when a community adapter returns a corrupt entity id", async () => {
 		const query = createPeopleCommunityQuery({
 			loadOnline: async () => ({ rows: [], total: 0 }),
@@ -292,7 +338,7 @@ describe("People community and staff queries", () => {
 					id: 0,
 					name: "Corrupt",
 					description: "",
-					ownerId: -1,
+					userId: -1,
 					ownerUsername: null,
 					memberCount: 0,
 					createdAt: null,
@@ -320,8 +366,9 @@ describe("People community and staff queries", () => {
 					id: 2,
 					name: "Builders",
 					description: "Build",
-					ownerId: 4,
+					userId: 4,
 					ownerUsername: "Owner",
+					roomId: 7,
 					memberCount: 3,
 					createdAt: "2026-08-01T00:00:00.000Z",
 					href: "/ase/people/community/guilds/2" as const,
@@ -335,7 +382,7 @@ describe("People community and staff queries", () => {
 						id: 2,
 						name: "Builders",
 						description: "Build",
-						ownerId: 4,
+						userId: 4,
 						ownerUsername: "Owner",
 						memberCount: 3,
 						createdAt: "2026-08-01T00:00:00.000Z",
@@ -421,6 +468,103 @@ describe("People community and staff queries", () => {
 });
 
 describe("People support query", () => {
+	it("routes the ticket desk to its CMS-only context loader", async () => {
+		const loadTickets = vi.fn(async () => ({
+			rows: [
+				{
+					source: "help" as const,
+					id: 12,
+					subject: "Help row",
+					status: "open",
+					priority: "normal",
+					creatorId: 7,
+					creatorUsername: "Seven",
+					updatedAt: null,
+					href: "/ase/people/support/help-tickets/12" as const,
+				},
+			],
+			total: 1,
+		}));
+		const loadTicketDesk = vi.fn(async () => ({
+			rows: [
+				{
+					source: "cms" as const,
+					id: 91,
+					subject: "Urgent CMS ticket",
+					status: "open",
+					priority: "urgent",
+					creatorId: 7,
+					creatorUsername: "Seven",
+					updatedAt: null,
+					href: "/ase/people/support/tickets/91" as const,
+					category: "safety",
+					assigneeId: 8,
+					messageCount: 4,
+				},
+				{
+					source: "cms" as const,
+					id: 92,
+					subject: "High-priority CMS ticket",
+					status: "open",
+					priority: "high",
+					creatorId: 9,
+					creatorUsername: "Nine",
+					updatedAt: null,
+					href: "/ase/people/support/tickets/92" as const,
+					category: "account",
+					assigneeId: null,
+					messageCount: 2,
+				},
+			],
+			total: 2,
+		}));
+		const query = createPeopleSupportQuery({
+			loadQueue: async () => ({
+				tickets: 1,
+				helpTickets: 1,
+				cfh: 0,
+				activeBans: 0,
+			}),
+			loadTickets,
+			loadTicketDesk,
+			loadTicket: async () => null,
+			loadTemplates: async () => ({ rows: [], total: 0 }),
+			loadHelpTickets: async () => ({ rows: [], total: 0 }),
+			loadHelpTicket: async () => null,
+			loadSupportStaff: async () => [],
+			loadActiveBan: async () => null,
+		} as never);
+		const result = await query.run(context([PERMS.TICKETS_VIEW]), {
+			routeId: "people.support.ticket-desk",
+			list: {},
+		});
+		expect(result).toMatchObject({
+			ok: true,
+			data: {
+				page: {
+					items: [
+						{
+							id: 91,
+							priority: "urgent",
+							category: "safety",
+							assigneeId: 8,
+							messageCount: 4,
+						},
+						{
+							id: 92,
+							priority: "high",
+							category: "account",
+							assigneeId: null,
+							messageCount: 2,
+						},
+					],
+				},
+			},
+		});
+		expect(loadTicketDesk).toHaveBeenCalledOnce();
+		expect(loadTickets).not.toHaveBeenCalled();
+	});
+
 	it("hydrates desk/detail support context and the help-ticket active ban", async () => {
 		const queue = { tickets: 2, helpTickets: 1, cfh: 3, activeBans: 4 };
 		const staff = [
@@ -446,6 +590,7 @@ describe("People support query", () => {
 		const query = createPeopleSupportQuery({
 			loadQueue: async () => queue,
 			loadTickets: async () => ({ rows: [], total: 0 }),
+			loadTicketDesk: async () => ({ rows: [], total: 0 }),
 			loadTicket: async () => ({
 				id: 11,
 				subject: "CMS ticket",
@@ -454,6 +599,7 @@ describe("People support query", () => {
 				creatorId: 7,
 				creatorUsername: "Seven",
 				updatedAt: "2026-08-20T00:00:00.000Z",
+				replyCount: 0,
 				href: "/ase/people/support/tickets/11",
 				category: "general",
 				assigneeId: null,
@@ -513,6 +659,7 @@ describe("People support query", () => {
 				activeBans: 0,
 			}),
 			loadTickets: async () => ({ rows: [], total: 0 }),
+			loadTicketDesk: async () => ({ rows: [], total: 0 }),
 			loadTicket: async () =>
 				({ id: 0, href: "/ase/people/support/tickets/0" }) as never,
 			loadTemplates: async () => ({ rows: [], total: 0 }),
@@ -556,6 +703,15 @@ describe("People support query", () => {
 					activeBans: 0,
 				}),
 				loadTickets: async () => ({ rows, total: 40 }),
+				loadTicketDesk: async () => ({
+					rows: rows.map((row) => ({
+						...row,
+						category: "general",
+						assigneeId: null,
+						messageCount: 0,
+					})),
+					total: 40,
+				}),
 				loadTicket: async () => null,
 				loadTemplates: async () => ({ rows: [], total: 0 }),
 				loadHelpTickets: async () => ({ rows: [], total: 0 }),
@@ -589,6 +745,7 @@ describe("People support query", () => {
 		const query = createPeopleSupportQuery({
 			loadQueue,
 			loadTickets: async () => ({ rows: [], total: 0 }),
+			loadTicketDesk: async () => ({ rows: [], total: 0 }),
 			loadTicket: async () => null,
 			loadTemplates: async () => ({ rows: [], total: 0 }),
 			loadHelpTickets: async () => ({ rows: [], total: 0 }),
@@ -627,6 +784,7 @@ describe("People support query", () => {
 				activeBans: 0,
 			}),
 			loadTickets: async () => ({ rows: [], total: 0 }),
+			loadTicketDesk: async () => ({ rows: [], total: 0 }),
 			loadTicket: async () => null,
 			loadTemplates: async () => ({ rows: [], total: 0 }),
 			loadHelpTickets: async () => ({ rows: [], total: 0 }),
@@ -665,6 +823,71 @@ describe("People support query", () => {
 });
 
 describe("People moderation query", () => {
+	it("accepts only the CFH participant and room zero sentinels", async () => {
+		const ticket = {
+			id: 41,
+			state: 0,
+			senderId: 0,
+			senderUsername: null,
+			reportedId: 0,
+			reportedUsername: null,
+			moderatorId: 0,
+			issue: "unassigned",
+			createdAt: null,
+			href: "/ase/people/moderation/cfh/41" as const,
+			roomId: 0,
+			activeBan: null,
+		};
+		const adapters = {
+			loadOverview: async () => ({
+				tickets: 0,
+				helpTickets: 0,
+				cfh: 0,
+				activeBans: 0,
+				staffOnline: 0,
+				recentActions: 0,
+			}),
+			loadCfh: async () => ({ rows: [], total: 0 }),
+			loadCfhDetail: async () => ticket,
+			loadBans: async () => ({ rows: [], total: 0 }),
+			loadIpRules: async () => ({ blacklist: [], whitelist: [] }),
+			loadVpnSettings: async () => [],
+			loadWordFilter: async () => ({ rows: [], total: 0 }),
+		};
+		const query = createPeopleModerationQuery(adapters);
+		expect(
+			await query.run(context([PERMS.MOD_CFH_VIEW]), {
+				routeId: "people.moderation.cfh-detail",
+				id: 41,
+			}),
+		).toMatchObject({
+			ok: true,
+			data: {
+				ticket: {
+					id: 41,
+					senderId: 0,
+					reportedId: 0,
+					moderatorId: 0,
+					roomId: 0,
+				},
+			},
+		});
+
+		const invalidQuery = createPeopleModerationQuery({
+			...adapters,
+			loadCfhDetail: async () => ({ ...ticket, reportedId: -1 }),
+		});
+		expect(
+			await invalidQuery.run(context([PERMS.MOD_CFH_VIEW]), {
+				routeId: "people.moderation.cfh-detail",
+				id: 41,
+			}),
+		).toMatchObject({
+			ok: false,
+			error: { code: "DEPENDENCY_UNAVAILABLE" },
+		});
+	});
+
 	it("declares exactly the same eleven-permission union as the moderation overview route", () => {
 		const query = createPeopleModerationQuery({
 			loadOverview: async () => ({

src/features/housekeeping/domains/people/queries/support.ts

@@ -19,6 +19,7 @@ import {
 	type PeopleHelpTicketSummary,
 	type PeopleQueueSnapshot,
 	type PeopleSupportStaff,
+	type PeopleTicketDeskSummary,
 	type PeopleTicketDetail,
 	type PeopleTicketSummary,
 	type PeopleTicketTemplate,
@@ -43,6 +44,9 @@ export interface PeopleSupportAdapters {
 	loadTickets(
 		input: ReturnType<typeof normalizePeopleListInput>,
 	): Promise<SupportRows<PeopleTicketSummary>>;
+	loadTicketDesk(
+		input: ReturnType<typeof normalizePeopleListInput>,
+	): Promise<SupportRows<PeopleTicketDeskSummary>>;
 	loadTicket(id: number): Promise<PeopleTicketRecord | null>;
 	loadTemplates(
 		input: ReturnType<typeof normalizePeopleListInput>,
@@ -78,7 +82,7 @@ export type PeopleSupportQueryData =
 	| { readonly kind: "tickets"; readonly page: Page<PeopleTicketSummary> }
 	| {
 			readonly kind: "ticket-desk";
-			readonly page: Page<PeopleTicketSummary>;
+			readonly page: Page<PeopleTicketDeskSummary>;
 			readonly queue: PeopleQueueSnapshot;
 			readonly staff: readonly PeopleSupportStaff[];
 	  }
@@ -222,7 +226,7 @@ export function createPeopleSupportQuery(
 
 				if (input.routeId === "people.support.ticket-desk") {
 					const [result, queue, staff] = await Promise.all([
-						adapters.loadTickets(list),
+						adapters.loadTicketDesk(list),
 						adapters.loadQueue(),
 						adapters.loadSupportStaff(),
 					]);
@@ -324,6 +328,69 @@ const peopleSupportAdapters: PeopleSupportAdapters = {
 			total: result.total,
 		};
 	},
+	async loadTicketDesk(input) {
+		const [{ sql }, { db }] = await Promise.all([
+			import("drizzle-orm"),
+			import("@/lib/db"),
+		]);
+		const pattern = `%${input.search}%`;
+		const where = input.search
+			? sql`WHERE t.subject LIKE ${pattern} OR t.status LIKE ${pattern}
+				OR t.category LIKE ${pattern} OR creator.username LIKE ${pattern}`
+			: sql``;
+		const [rowsResult, countResult] = await Promise.all([
+			db.execute(sql`
+				SELECT t.id, t.subject, t.category, t.priority, t.status,
+					t.creator_id AS creatorId, creator.username AS creatorUsername,
+					t.assignee_id AS assigneeId, t.updated_at AS updatedAt,
+					COUNT(m.id) AS messageCount
+				FROM website_tickets t
+				LEFT JOIN users creator ON creator.id = t.creator_id
+				LEFT JOIN website_ticket_messages m ON m.ticket_id = t.id
+				${where}
+				GROUP BY t.id, t.subject, t.category, t.priority, t.status,
+					t.creator_id, creator.username, t.assignee_id, t.updated_at
+				ORDER BY ${input.sort === "subject" ? sql`t.subject` : input.sort === "status" ? sql`t.status` : input.sort === "updatedAt" ? sql`t.updated_at` : sql`t.id`} ${
+					input.order === "asc" ? sql`ASC` : sql`DESC`
+				}, t.id ASC
+				LIMIT ${input.pageSize} OFFSET ${input.offset}
+			`),
+			db.execute(sql`
+				SELECT COUNT(*) AS total FROM website_tickets t
+				LEFT JOIN users creator ON creator.id = t.creator_id
+				${where}
+			`),
+		]);
+		const rows = resultRows<{
+			id: number;
+			subject: string;
+			category: string;
+			priority: string;
+			status: string;
+			creatorId: number;
+			creatorUsername: string | null;
+			assigneeId: number | null;
+			updatedAt: Date | string | null;
+			messageCount: number | bigint;
+		}>(rowsResult).map((row) => ({
+			source: "cms" as const,
+			id: Number(row.id),
+			subject: row.subject,
+			category: row.category,
+			priority: row.priority,
+			status: row.status,
+			creatorId: Number(row.creatorId),
+			creatorUsername: row.creatorUsername,
+			assigneeId: row.assigneeId === null ? null : Number(row.assigneeId),
+			updatedAt: toPeopleIsoDate(row.updatedAt),
+			messageCount: Number(row.messageCount),
+			href: peopleTicketHref(Number(row.id)),
+		}));
+		return {
+			rows,
+			total: Number(resultRows<{ total: number }>(countResult)[0]?.total ?? 0),
+		};
+	},
 	async loadTicket(id) {
 		const [{ sql }, { db }] = await Promise.all([
 			import("drizzle-orm"),
@@ -435,10 +502,12 @@ const peopleSupportAdapters: PeopleSupportAdapters = {
 		const [rowsResult, countResult] = await Promise.all([
 			db.execute(sql`
 				SELECT t.id, t.title, t.open, t.user_id AS userId, u.username,
-					t.updated_at AS updatedAt
+					t.updated_at AS updatedAt, COUNT(r.id) AS replyCount
 				FROM website_help_center_tickets t
 				LEFT JOIN users u ON u.id = t.user_id
+				LEFT JOIN website_help_center_ticket_replies r ON r.ticket_id = t.id
 				${where}
+				GROUP BY t.id, t.title, t.open, t.user_id, u.username, t.updated_at
 				ORDER BY ${input.sort === "title" ? sql`t.title` : input.sort === "updatedAt" ? sql`t.updated_at` : sql`t.id`} ${
 					input.order === "asc" ? sql`ASC` : sql`DESC`
 				}, t.id ASC
@@ -456,6 +525,7 @@ const peopleSupportAdapters: PeopleSupportAdapters = {
 			userId: number | null;
 			username: string | null;
 			updatedAt: Date | string | null;
+			replyCount: number | bigint;
 		}>(rowsResult).map((row) => ({
 			id: Number(row.id),
 			title: row.title,
@@ -463,6 +533,7 @@ const peopleSupportAdapters: PeopleSupportAdapters = {
 			userId: row.userId === null ? null : Number(row.userId),
 			username: row.username,
 			updatedAt: toPeopleIsoDate(row.updatedAt),
+			replyCount: Number(row.replyCount),
 			href: peopleHelpTicketHref(Number(row.id)),
 		}));
 		return {
@@ -517,6 +588,7 @@ const peopleSupportAdapters: PeopleSupportAdapters = {
 			categoryId: row.categoryId === null ? null : Number(row.categoryId),
 			categoryName: row.categoryName,
 			updatedAt: toPeopleIsoDate(row.updatedAt),
+			replyCount: resultRows<unknown>(repliesResult).length,
 			href: peopleHelpTicketHref(Number(row.id)),
 			replies: resultRows<{
 				id: bigint | number;

src/features/housekeeping/domains/people/queries/users.ts

@@ -385,16 +385,16 @@ const peopleUsersAdapters: PeopleUsersAdapters = {
 		const sortColumn =
 			input.sort === "accountCount" ? sql`accountCount` : sql`ipCurrent`;
 		const direction = input.order === "desc" ? sql`DESC` : sql`ASC`;
-		const result = await db.execute(sql`
+		const [result, countResult] = await Promise.all([
+			db.execute(sql`
 			WITH grouped AS (
-				SELECT ip_current AS ipCurrent, COUNT(*) AS accountCount,
-					COUNT(*) OVER () AS total
+				SELECT ip_current AS ipCurrent, COUNT(*) AS accountCount
 				FROM users
 				WHERE ip_current <> '' ${search}
 				GROUP BY ip_current
 				HAVING COUNT(*) >= 2
 			), paged AS (
-				SELECT ipCurrent, accountCount, total
+				SELECT ipCurrent, accountCount
 				FROM grouped
 				ORDER BY ${sortColumn} ${direction}, ipCurrent ASC
 				LIMIT ${input.pageSize} OFFSET ${input.offset}
@@ -404,17 +404,26 @@ const peopleUsersAdapters: PeopleUsersAdapters = {
 				FROM users u
 				INNER JOIN paged p ON p.ipCurrent = u.ip_current
 			)
-			SELECT p.ipCurrent, p.accountCount, p.total,
+			SELECT p.ipCurrent, p.accountCount,
 				a.id, a.username, a.rank, a.online
 			FROM paged p
 			INNER JOIN ranked_accounts a ON a.ipCurrent = p.ipCurrent
 			WHERE a.accountPosition <= 100
 			ORDER BY ${sortColumn} ${direction}, p.ipCurrent ASC, a.id ASC
-		`);
+			`),
+			db.execute(sql`
+				SELECT COUNT(*) AS total FROM (
+					SELECT ip_current
+					FROM users
+					WHERE ip_current <> '' ${search}
+					GROUP BY ip_current
+					HAVING COUNT(*) >= 2
+				) AS matching_clusters
+			`),
+		]);
 		const records = resultRows<{
 			ipCurrent: string;
 			accountCount: number | bigint;
-			total: number | bigint;
 			id: number;
 			username: string;
 			rank: number;
@@ -440,9 +449,14 @@ const peopleUsersAdapters: PeopleUsersAdapters = {
 				});
 			}
 		}
+		const totalRow = resultRows<{ total: number | bigint }>(countResult)[0];
+		const total = Number(totalRow?.total);
+		if (!Number.isSafeInteger(total) || total < 0) {
+			throw new Error("invalid People multi-account total");
+		}
 		return {
 			rows: [...clusters.values()],
-			total: Number(records[0]?.total ?? 0),
+			total,
 		};
 	},
 	async loadSanctions(userId) {